Occupational Health Customer Services Specialist

Abbott; Abingdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare leader in Abingdon is seeking an Occupational Health Customer Services Specialist to ensure outstanding customer experiences. You will manage bookings, respond to queries, and liaise with clinical teams. The ideal candidate has excellent communication skills and previous customer service experience. Join a recognized company known for career development and commitment to diversity and inclusion.

Benefits

Career development opportunities

Recognition for diversity and inclusion

Support for working mothers and female executives

Qualifications

• Previous experience in a customer services role is desirable.
• Experience working for a service provider in a related field is preferable.
• Ability to prioritise workload to meet deadlines.

Responsibilities

• Responding to customer queries via phone and email.
• Managing and completing bookings for Occupational Health services.
• Opening and managing clinic schedules accurately.

Skills

Excellent written and oral communication skills

Strong problem-solving skills

Customer service orientation

IT literacy

Education

Educated to national standards

Tools

Salesforce

Word

Excel

Outlook

Job description

JOB DESCRIPTION

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Our Toxicology Business, part of Abbott Rapid Diagnostics, is currently recruiting for a Occupational Health Customer Services. The role would be based in our Abingdon (Oxfordshire) office.

The Occupational Health Customer Services Specialist role is based within our Toxicology business unit located at our Abingdon office. The role is primarily responsible for ensuring customers receive an excellent service when making bookings and responding to queries for our Occupational Health business. This role requires you to work in line within standard operating procedures and ensuring all KPIs are achieved. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiency and effectiveness of Customer Operations.

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where every interaction matters? If so, we want you on our team.

Customer Services Specialist

As a Customer Services Specialist, you’ll be the first point of contact for our customers, providing expert support, resolving queries with confidence, and ensuring every interaction reflects our commitment to excellence. You’ll be part of a high-performing team that lives and breathes our “Right First Time” ethos, working together to exceed expectations and build lasting customer trust.

This job description will be reviewed periodically and is subject to change.

Responsibilities

• Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience.
• Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care.
• Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently.
• Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time.
• Acting as a vital link between customers and internal teams—such as Clinical and Laboratory—ensuring clear communication and timely resolution of queries.
• Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs).
• Carrying out general admin tasks.
• Taking on additional tasks as needed to support wider business goals.

Experience & Education

• Educated to national standards.
• Excellent written and oral communication skills.
• Previous experience in a customer services role is desirable.
• IT literate with good working knowledge of Word, Excel & Outlook.
• Experience with Salesforce is desirable.
• Experience working for a service provider in a related field preferable. Strong problem solving skills.
• Ability to prioritise workload to meet deadlines.
• Customer and quality focus.

Competencies

• Customer Obsessed – You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding expectations.
• Pioneering – Ability to work with your line manager and wider business to support Continuous Improvement projects.
• Achieving – Ensuring that you always work with the objective of meeting all measurable KPIs.
• Caring – Supporting customers and colleagues to achieve desired outcomes.
• Enduring – Ensuring that existing or changes to any process ensure long‑term success of customer services and retain/grow customer base.

Working at Abbott

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries and named one of the most admired companies by Fortune.
• A company recognized as one of the best big companies to work for, noted for diversity and inclusion, and support for working mothers, female executives, scientists.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Compensation

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

Job Details

Job Family: Customer Service Division: TOX ARDx Toxicology Location: United Kingdom – Abingdon: 21 Blacklands Way Additional Locations: Work Shift: Standard Travel: No Medical Surveillance: Not Applicable Significant Work Activities: Not Applicable