NOC Tier 2 Engineer — 2nd‑Line IT Support (24/7)

Intercity Technology Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a NOC Tier 2 Engineer in Bolton to provide critical customer support and second-line services. This role requires effective remote assistance and issue diagnosis, alongside maintaining a high level of customer satisfaction. Applicants should have a background in IT service running or relevant degree, with a dedication to self-education and technical accreditation. This position promotes independent work in a supportive team environment while also offering generous benefits, including 33 days holiday and a company bonus scheme.

Benefits

33 days holiday

Annual pay reviews

Holiday buy scheme

Company bonus scheme

Death in service cover

Employee assistance programme

Company pension

Active social calendar

Qualifications

• At least one year of experience in running IT services or a degree in IT.
• Must pass agreed vendor accreditation and technical certifications.
• British citizenship is required.
• NPPV3 clearance is desired.

Responsibilities

• Provide remote support for customer systems and perform 2nd line diagnosis.
• Work independently and provide professional support services.
• Utilize the internet for technical issues in the ICT sector.
• Enhance client relationships to meet customer needs.
• Contribute to customer satisfaction and service improvements.

Skills

Interpersonal skills

Written communication

Verbal communication

Ability to multitask

Ability to work under pressure

Education

Degree in IT or related field

Vendor accreditation

Tools

Networking equipment (Routers, Switches, Firewalls)

Check Point

Juniper

Cisco

Extreme

Aruba

Exinda

Job description

A technology solutions provider is seeking a NOC Tier 2 Engineer in Bolton to provide critical customer support and second-line services. This role requires effective remote assistance and issue diagnosis, alongside maintaining a high level of customer satisfaction. Applicants should have a background in IT service running or relevant degree, with a dedication to self-education and technical accreditation. This position promotes independent work in a supportive team environment while also offering generous benefits, including 33 days holiday and a company bonus scheme.