NOC Manager

Beeks Group; Renfrew; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading managed cloud provider is seeking a skilled NOC Manager to join their team in Renfrew, Scotland. The successful candidate will manage a 24/7 Network Operations team, ensuring all network and system incidents are handled promptly. Candidates should have a strong technical background in networking and experience in operational strategy. The role offers a competitive salary, share options, and a highly competitive pension scheme, with a focus on collaboration and high-performance culture.

Benefits

Competitive salary

Share Options scheme

Pension scheme

Investment in Training

Private Health Insurance

33 days annual leave

Qualifications

• Proven experience managing a Network Operations or Technical Support team in a 24/7 environment.
• Strong technical background in networking, infrastructure operations, or cloud services.
• Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols.
• Experience building or transforming a NOC or operations function at scale.
• Strong background in operational strategy, service design and reliability engineering principles.

Responsibilities

• Set leadership standards and accountability frameworks for NOC management.
• Define and own the NOC service strategy and ensure timely resolution of incidents.
• Act as the senior escalation owner for major incidents.
• Oversee effective use of monitoring tools and reporting on KPIs.
• Foster a high-performance, collaborative, and learning-oriented culture.

Skills

Team Leadership

Technical Support Management

Incident Management

Operational Strategy

Service Design

Communication Skills

Tools

Jira

ServiceNow

Zendesk

Nagios

Zabbix

Job description

About Beeks

Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience.

Founded in 2011, Beeks Group is listed on the London Stock Exchange (LSE: BKS) and has enjoyed continued growth each year. Beeks Group now employs over 100 team members across the globe and have an international network of over thirty data centres.

We have a fantastic opportunity for a NOC Manager to join us at our unique Head Office in Renfrew which includes our state-of-the-art gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind.

Key Responsibilities

• Team Leadership & People Management
  • Set leadership standards and accountability frameworks for NOC management and technical leads.
  • Design and evolve the NOC operating model, including tiering strategy, escalation paths and coverage hours.
  • Define capability standards, role profiles and hiring strategy aligned with future state operations.
  • Conduct regular performance reviews, 1:1s, and goal setting aligned with business priorities.
  • Foster a high-performance, collaborative, and learning-oriented culture.
  • Lead change management initiatives related to tool, structure, operating procedures or staff structure.

• Operational Management
  • Define and own the NOC service strategy, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly.
  • Manage and report on SLA adherence, escalations, and ticket backlog.
  • Establish governance frameworks for incident response, change control, and communications across the organisation.
  • Analyse incident trends and drive root cause analysis and long-term remediation.
  • Translate business risk, regulatory requirements and customer impact into operational priorities and controls.

• Collaboration & Escalation
  • Act as the senior escalation owner for major incidents during and outside business hours as needed.
  • Collaborate with infrastructure, cloud, and security teams to maintain service uptime and operational resilience.
  • Partner with senior leaders in Engineering, Security and Product to share reliability and availability.
  • Influence roadmap decisions by providing operational insight and data driven recommendations.

• Tools & Reporting
  • Oversee effective use of monitoring tools, ticketing systems (e.g. Jira, ServiceNow, Zendesk), and dashboards.
  • Generate and present weekly/monthly KPIs covering incident response, MTTR, system health, and team performance.
  • Identify and implement improvements through automation, process optimisation, or technology upgrades.
  • Use data to justify investment, tooling changes or organisational redesign.
  • Establish continuous improvement frameworks (OKRs, maturity models, service reviews).

Skills & Experience

Essential

• Proven experience managing a Network Operations or Technical Support team in a 24/7 environment.
• Strong technical background in networking, infrastructure operations, or cloud services.
• Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols.
• Experience building or transforming a NOC or operations function at scale.
• Strong background in operational strategy, service design and reliability engineering principles.
• Demonstrated ability to lead, develop, and retain engineering talent.
• Experience with monitoring platforms (e.g. Nagios, Zabbix, SolarWinds, Prometheus) and ticketing tools.
• Excellent communication, time management, and decision-making skills.

• Desirable
  • Background in the fintech or high-frequency trading sector.
  • ITIL or other service management certifications.
  • Experience with ISO27001, SOC2, or other regulatory/operational frameworks.
  • Exposure to hybrid cloud environments (AWS, Azure, VMware, etc.).

What We Offer

Compensation & Benefits

A competitive salary.

A unique and highly rewarding Share Options scheme.

Highly competitive pension scheme.

EV salary exchange scheme.

Life assurance cover.

Investment in Training.

Private Health Insurance.

Lifestyle

Hybrid working.

33 days annual leave.

Recruitment Process

15-20min screening call.

~1hr Technical Interview.

Offer issued and start date agreed.

This is a Full-Time position.

We are an Equal opportunity employer.