Nights Team Member Nights Team Member

LGH Hotel Management; Brook Street; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known hotel management company is seeking a Night Team Member to ensure smooth operations during the night shift. The role involves managing guest requests, maintaining safety and security, and providing support to hotel staff. Ideal candidates will have previous experience in a hotel environment, excellent customer service skills, and the ability to stay composed under pressure. This opportunity offers enviable employee benefits including discounts and support programs.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing support

Free meals on duty

Free parking

Qualifications

• Previous experience in hotel or similar, preferably as a night team member.
• Excellent customer service skills and a friendly demeanor.
• Strong communication and interpersonal abilities.
• Understanding of safety and security procedures.
• Ability to stay calm in high-pressure situations.
• Flexibility to work evenings and weekends.
• Good organizational skills with attention to detail.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety throughout the night.
• Perform regular security checks.
• Provide support to hotel staff during night shift.
• Assist with maintenance and housekeeping tasks.
• Set up meeting rooms as needed.
• Serve food and beverages to guests.
• Handle guest check-ins and check-outs.
• Manage emergency situations.
• Prepare reports for senior management.

Skills

Customer service skills

Strong communication skills

Attention to detail

Safety and security knowledge

Ability to remain calm under pressure

Flexibility and adaptability

Organizational skills

Job description

Overview

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

Responsibilities

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking