Nights Team Member

LGH Hotels Management; Guildford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent hotel management company in Guildford is seeking a reliable Night Team Member responsible for ensuring the smooth operation of the hotel during the night shift. This role involves managing guest requests, maintaining safety and security, supporting hotel staff, and handling check-ins and check-outs. Ideal candidates should have hotel experience, excellent customer service skills, and the ability to work calmly under pressure. The position offers various employee benefits, including discounts and wellbeing support programs.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

24/7 advice and support line

Counseling sessions

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• A friendly, professional demeanor.
• Ability to remain calm in stressful situations.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep our hotel safe.
• Provide general support to hotel staff during the night shift.
• Assist with any maintenance or housekeeping tasks that arise.
• Set up meeting rooms and serve food and beverages to guests.
• Handle guest check-ins and check-outs as needed.
• Manage any emergency situations that occur.
• Prepare reports for senior management as required.

Skills

Customer service skills

Strong communication skills

Organizational skills

Calmness under pressure

Job description

The Opportunity

Join Our Team as a Night Team Member!

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do

• Guest Services : Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First : Maintain security and safety procedures throughout the night.
• Security Checks : Perform regular security checks to keep our hotel safe.
• Support Staff : Provide general support to hotel staff during the night shift.
• Maintenance Help : Assist with any maintenance or housekeeping tasks that arise.
• Room Setup : Set up meeting rooms and other areas as needed.
• Food & Beverage Service : Serve food and beverages to guests when required.
• Check-In / Out : Handle guest check-ins and check-outs as needed.
• Emergency Response : Manage any emergency situations that occur.
• Reporting : Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city center. Guildford station is approximately a mile away, offering a 30-minute train journey to London.

Our hotel features 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.