NightHawk Telemedicine Ops Coordinator — Remote/Hybrid

Medica Group; Hastings; Hybrid; GBP 21,000; Part time

Job summary

A leading healthcare telemedicine company in Hastings is looking for a NightHawk team member to provide excellent service and manage communications effectively between clients and reporters. This part-time role involves monitoring systems, data entry, and ensuring timely reporting. Ideal candidates will have strong customer service and administration skills, along with attention to detail. The company offers flexible working arrangements and a commitment to employee development, alongside various benefits such as access to an annual bonus and enhanced holiday allowance.

Benefits

Flexible and hybrid working

Commitment to learning and development

Access to Employee Assistance Programme

Annual bonus

Enhanced holiday allowance

Pension

Qualifications

• Experience in a fast-paced environment.
• High level of accuracy in data entry.
• Strong IT literacy.

Responsibilities

• Provide excellent customer service to stakeholders.
• Monitor notification systems to ensure reports within SLA.
• Communicate effectively with team members.
• Allocate exams efficiently to reporters.

Skills

Customer service experience

Strong communication skills

Strong administration skills

Attention to detail

Job description

A leading healthcare telemedicine company in Hastings is looking for a NightHawk team member to provide excellent service and manage communications effectively between clients and reporters. This part-time role involves monitoring systems, data entry, and ensuring timely reporting. Ideal candidates will have strong customer service and administration skills, along with attention to detail. The company offers flexible working arrangements and a commitment to employee development, alongside various benefits such as access to an annual bonus and enhanced holiday allowance.