Night Welcome Worker (Concierge) - 450831

The Salvation Army; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established charity organization in Edinburgh is seeking a compassionate and dynamic individual to support homeless individuals. The role involves forming positive relationships, managing safe entry to the service, and facilitating accommodation access. Candidates should demonstrate enthusiasm and a strong desire to improve the lives of those in need, with an emphasis on trauma-informed practice and harm reduction.

Benefits

10% night shift allowance

Qualifications

• Ability to form supportive relationships.
• Enthusiasm for helping homeless individuals.
• Ability to respond to health emergencies.

Responsibilities

• Form positive relationships with clients.
• Control safe entry into the building.
• Manage queries and communicate with visitors.
• Maintain service logs and client updates.
• Facilitate access to emergency accommodation.
• Support resident induction and welcome.
• Perform cleaning and laundry duties.
• Respond to health and wellbeing emergencies.

Skills

Compassion

Confidence

Dynamic approach

Job description

Working hours:40 hours per week -shifts 4 on and 4 off

Interview Date:To be confirmed

Additional Salary information: 10% night shift allowance

We are looking for a compassionate, confident and dynamic individual who want to make a difference in the lives of homeless people. Our role is to provide a safe place to stay and to access support for people who have substance use issues and complex needs. The service delivery model is rooted in the harm reduction approach, based on trauma-informed practice, is strength-based and uses person-centred approaches.

Key Responsibilities:

• The ability to form positive, supportive and motivating relationships.
• Controlling safe and secure entry into the building and ensuring clients are signed in and out of the service.
• Manage queries, phone calls and visitors to theservice.
• Record messages andactivity and update client and service logs.
• Manage enquiries relating to available accommodation and facilitate access to emergency accommodation if required.
• Support resident induction and welcome to the service.
• Work with enthusiasm and compassion towards supporting homeless individuals to achieve focused and positive life outcomes.
• Carry out cleaning and laundry duties.
• Respond appropriately to health and wellbeing emergencies.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and Disclosure Scotland PVG

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.