Night Team Leader – 24/7 Hotel Guest Service

Village Hotels - Walsall - Reception / Nights; Darlaston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern hotel chain in Darlaston is seeking a Night Team Leader to ensure exceptional overnight service and support across all hotel departments. In this role, you will lead and motivate your team, fostering strong relationships while delivering outstanding brand standards. With a focus on customer service and problem-solving, you'll work closely with the Night Manager to drive hotel operations. Join a vibrant workplace offering competitive benefits and training opportunities.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount at Starbucks

Excellent training and development

Financial wellbeing support

Enhanced maternity and paternity benefits

Life Insurance

Qualifications

• Ability to lead and motivate a team to achieve high performance.
• Experience in maintaining strong relationships across departments.
• Knowledge of delivering brand standards in service.

Responsibilities

• Ensure exceptional service is delivered throughout the night.
• Proactively solve problems and support all hotel departments.
• Work alongside the Night Manager to manage night operations.

Skills

Strong customer service skills

Team leadership and motivation

Relationship building

Job description

A modern hotel chain in Darlaston is seeking a Night Team Leader to ensure exceptional overnight service and support across all hotel departments. In this role, you will lead and motivate your team, fostering strong relationships while delivering outstanding brand standards. With a focus on customer service and problem-solving, you'll work closely with the Night Manager to drive hotel operations. Join a vibrant workplace offering competitive benefits and training opportunities.