Night Support Workers

Ahead Care Support And Housing; Greater London; On-site; GBP 29,000; Full time

Job summary

A leading not-for-profit care provider in the UK is seeking a Night Support Worker to join their Mental Health Service. This role involves building supportive relationships with customers and providing assistance with daily living activities. Ideal candidates will possess NVQ Level 2/3 or equivalent and have a warm, friendly demeanor. The position offers a salary of £28,808 annually for 40 hours per week along with benefits such as annual leave, employee support programs, and training opportunities.

Benefits

Annual leave increasing up to 30 days

Free DBS

Exclusive discounts via Reward Gateway

ILM courses and Apprenticeship programmes

Employee Assistance Programme

Generous pension scheme

Qualifications

• Enjoys social interaction and the company of others.
• Fundamentally calm and resilient, does not let emotion adversely affect judgement.
• Practical and logical mind.

Responsibilities

• Build supportive, trusting relationships with customers.
• Conduct key work sessions that are innovative and engaging.
• Provide support with daily living activities.

Skills

Empathy

Resilience

Teamwork

Problem-solving

Education

NVQ Level 2/3 or equivalent

Job description

We're looking for a 3‑kind, empathetic and resilient Night Support Worker to join our Mental Health Service in Kensington and Chelsea. RBKC MH Night Support Workers enable people with mental health support needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Working pattern:
Monday to Sunday – rolling rota

• Week 1: Mon Tue Wed Thu 10 h each day
• Week 2: Sun Mon Tue Wed 10 h each day
• Week 3: Sat Sun Mon Tue 10 h each day
• Week 4: Fri Sat Sun Mon 10 h each day

What you'll do

• Build supportive, trusting relationships with customers and create a positive atmosphere
• Work proactively with other team members to manage the service caseload and administrative responsibilities
• Conduct key work sessions as required that are innovative and engaging to achieve Support Plan goals
• Ensure ongoing assessment and management of risks associated with customers with a positive risk‑taking attitude
• Support customers and colleagues during incidents calmly and professionally, following policies, procedures, escalation protocols and incident‑report completion
• Provide support with daily living activities, including practical assistance to help customers live independently – budgeting, cooking, establishing a night‑time routine
• Maintain a healthy environment for customers and, where appropriate, assist them to clean their accommodation and maintain good personal hygiene

Personal qualities and qualifications

• Enjoys social interaction and the company of others, joins local activities to encourage customer involvement
• Exudes a warm, friendly presence and open behaviour
• Works well as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect judgement
• Has a practical and logical mind and is naturally well‑organised
• Can apply the right balance of care and support depending on the customer's needs
• Thrives on change and enjoys dynamic, diverse environments
• Is confident with high levels of self‑esteem
• NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About Look Ahead

Look Ahead is a leading, not‑for‑profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. We deliver over 100 services, supporting thousands of customers each year. Our mission is to co‑design and deliver services that offer innovative social care solutions and help people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers, and learning disabilities – providing plenty of opportunities to grow and progress your career with us. We are guided by the values of Excellence and innovation, Caring and Compassionate, Inclusion and Trust, and Partnership as One‑Team.

Salary and benefits

£28,808.00 per annum, working 40 hours per week.

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship programmes
• Cycling to work scheme
• Employee Assistance Programme for 24‑7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4 % and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.