Night Supervisor - Manchester

YHA; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A city centre youth hostel in Manchester is seeking a Development Duty Manager to support the Night Manager and oversee night operations. The successful candidate will engage with guests, assist in managing a team, and ensure the property is secure and clean. Ideal applicants will have experience in hospitality, customer service, and team management. This role offers a flexible permanent contract for 34 hours per week with various employee benefits including free hostel stays and discounts.

Benefits

10 nights free hostel stays per year

Access to staff discount and cashback portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service, including management of quality service.
• Ability to manage varying pressures and prioritize tasks.
• Demonstration of HEART values in everyday work.

Responsibilities

• Support Night Manager in managing operations during the night.
• Prepare and serve food and drinks, ensuring customer satisfaction.
• Maintain property security and cleanliness.

Skills

Customer service experience

Hospitality experience

Team management experience

Food safety level 2 certification

Basic IT skills

Knowledge of YHA core values

Tools

Microsoft Office

Job description

Development Duty Manager

YHA Manchester

Permanent, flexible contract

34 hours per week

£12.80 per hour (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA Manchester are looking for a Development Duty Manager to support the Night Manager! Our night team really make a positive difference to our operation. We're looking for someone ready to take the next step and support our experienced Night Manager in managing the hostel during the night.

YHA Manchester is a city centre Youth Hostel located in the historic Castlefield area of Manchester next to the canal. We accommodate people from all over the world, from backpackers stopping by on their travels, to school groups, to lively weekend crowds staying to enjoy various events (and of course football)!

Specific duties include preparing and serving a basic night food menu, serving drinks on our bar till 2am, checking in late arrivals and dealing with any queries. You will also be maintaining the security of the property, cleaning our public areas and preparing everything ready for day ahead. You'll either be working with our Night Manager or managing a Team Member on your shifts. We really value our night team and really want someone who is hard working and wants to contribute to our success. The role will be 4 shifts per week.

You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA's staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Development Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.

• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.

• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.

• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

• Deputising for the Hostel/Deputy/Night Manager, managing the daily hostel operation in their absence.

What Skills and Experience do you need to be a Development Duty Manager?

Our Development Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Experience of working face-to-face with customers

• Experience in hospitality or customer service, including the management and delivery of a quality service

• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)

• Food safety level 2 and APLH level 2 qualifications (desirable)

• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties

• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel

• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

• Demonstration of our HEART values - they're part of everything we do, and we look for team members who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [e-mail]

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing [e-mail].

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Development Duty Manager