Night Supervisor/Duty Manager

Future Inn Bristol - Front of House; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hotel group in Bristol is seeking an experienced Night Supervisor/Duty Manager to lead shifts and ensure exceptional guest experiences. Responsibilities include overseeing reception duties, conducting night audits, and maintaining hotel security. The ideal candidate will have prior hotel reception experience and a passion for customer service. Join a team that values flexibility, reliability, and enthusiasm in a hands-on role within a busy establishment.

Benefits

Generously discounted stays in any of our hotels

Comprehensive training

Food on shift

50% discount on food for you and guests

Opportunity to win Staff of the Month

Pay bonus for long service

£150 for referring a friend

Qualifications

• Experience as a receptionist in a hotel environment.
• Passion for customer service.
• Flexible, reliable, and enthusiastic.

Responsibilities

• Lead shifts in the absence of the Night Manager.
• Perform reception duties and night audits.
• Maintain the security of the hotel and guests.

Skills

Excellent customer service skills

Proficient with Microsoft packages

Ability to work in a team

Good organizational skills

Job description

We are a small group of 4* hotels based in South Wales and the South West of England. We have 3 hotels altogether based in Cardiff Bay, Bristol City Centre and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meetings centres and bespoke individual restaurant and bar areas.

Our hotels offer a wide range of amenities to cater for both corporate and leisure guests; we have developed an excellent reputation within our locations boasting 4* hospitality at an affordable rate – our exceptional returning guest rate is testament to our staff and hotels.

Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings; live events, a business guest wishing to just get their heads down or a group of friends wanting to celebrate a special occasion. All of our team members are key to making sure these things happen without a glitch!

Benefits

• Generously discounted stays in any of our hotels
• Comprehensive training designed to unlock your potential
• Food on shift
• 50% Discount on food for you and up to 3 guests in any of our restaurants
• Opportunity to win Staff of the Month
• Pay Bonus for Long Service
• £150 for referring a friend to work with us

The Role

We are currently looking for a Night Supervisor/Duty Manager. You will be responsible for leading your shift in the absence of the Night Manager which will involve reception duties, night audits, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit.

The ideal candidate will already be an experienced receptionist in a hotel environment, have a passion for customer service and be professional, well organised and be able to work towards deadlines.

You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.

Our Hotels and Conference Centres are busy establishments, therefore this is very much a hands on role.

If you are interested in this position please submit your CV online.