Night Receptionists - OPERA USERS ONLY

The Imperial London Hotels Ltd; Greater London; On-site; GBP 26,000; Full time

Job summary

A family-run hotel group in Bloomsbury is seeking a Night Receptionist to create memorable experiences for guests. The role requires managing reservations and promoting the guest loyalty program, with responsibilities including check-ins and customer service. The ideal candidate will have at least one year of relevant experience, problem-solving abilities, and a friendly personality. This position offers 28 days holiday, training programs, and various discounts. Join our dedicated team and help shape a unique hospitality experience.

Benefits

28 days holiday

Access to ILH Training Academy

Discounted dry-cleaning

Team member discounts

Health Cash Plan

Qualifications

• 1 Year of experience as a Front Office Receptionist / Night Receptionist in the hotel industry.
• Professional proficiency in English.
• Happy to work in a fast-paced environment.

Responsibilities

• Manage room reservations and guest check-ins.
• Promote the 1837 Guest Loyalty Programme.
• Ensure exceptional customer experience.

Skills

Customer service

Problem-solving

Team-oriented

Flexibility

Basic IT skills

Tools

OPERA (PMS System)

Job description

Night Receptionist

Imperial London Hotels Group based at Morton Hotel

40 hours (5 out of 7 nights weekly rota)

£25,856.00 + Benefits

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Based in Bloomsbury, you'll be in the heart of London, working at Morton Hotel, with 34 rooms. It’s a homely place to be, offering a cosy basement bar and artwork lining the walls throughout the building.

What we’re looking for :

1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry

A natural flair for customer service

Positive and caring personality

Problem-solving abilities

Flexibility to work a varied shift pattern : night shifts including weekends and bank holidays

Basic IT and office skills : familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing

Professional proficiency in English

Team-oriented attitude

Happy to work in a fast-paced environment

Desirable (not essential but a plus!) :

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What’s in it for you

28 days holiday, increasing with length of service up to 33 days (including bank holidays)

Access to ILH Training Academy programmes, apprenticeships and supported study scheme

Access to Holiday Purchase Scheme

Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.

Access to an interest-free Season Ticket Loan or Travelcard Loan

Team member flat rate discount & 50% discount to friends and family at any of our hotels

50% discount at ILH’s nine food and beverage outlets

Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage

Access to an employee funded Health Cash Plan

Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets

Access to Early Pay - instantly access a portion of the pay you’ve already earned

Access to shopping discounts across several high-street brands and online retailers

Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology

Access to mental health first aiders support & well-being support

Access to our Employee Assistance Programme by Hospitality Action

You can explore additional benefits here.

About Us :

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today