Night Receptionist

Chesford Grange - Reception and Nights; Kenilworth; On-site; GBP 22,000 - 24,000; Full time

Job summary

A prestigious hotel located in Kenilworth is seeking a Night Porter to assist with event set-ups and provide reception coverage overnight. The role requires a passion for guest service and the ability to work independently. The hotel offers a range of perks including free health club membership and various learning opportunities. This position supports a smooth guest experience while ensuring event spaces are maintained to a high standard. Join a committed team focused on diversity and inclusion.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Access to an Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in hospitality preferred.
• Strong communication skills required.

Responsibilities

• Assist with meeting room set-ups for events.
• Provide reception coverage during the night.
• Greet guests, handle check-ins and check-outs.
• Maintain smooth operations and support guest experience.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

As our Night Porter, your primary focus will be assisting with meeting room set‑ups to ensure all event spaces are prepared to a high standard. You will also provide some reception coverage during the night, including greeting guests, administering check‑ins and check‑outs, and handling enquiries in a friendly and professional manner. Throughout the night, you’ll help maintain smooth operations and support an excellent guest experience.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205‑bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.