Night Receptionist

Paddington Hotel Ltd/Rove Hotel London Paddinton; City Of London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A renowned hotel in London is seeking a Night Receptionist to join the reception team. Responsibilities include greeting guests, managing calls, and providing administrative support. The ideal candidate will have customer service skills and a friendly demeanor. This full-time position offers growth opportunities in a lively atmosphere.

Benefits

Growth opportunities

On-the-job training

Wellness programmes

Company perks

Qualifications

• 1+ year experience in customer service preferred.
• 1+ year experience in hotel reception preferred.
• Fluent in English.

Responsibilities

• Greet visitors and direct them to the appropriate person or department.
• Register and assist guests upon check in and check out.
• Take and process credit card payments.
• Perform night audits.

Skills

Customer service skills

Can do attitude

Team and customer service focus

IT competent

Education

GCSE or equivalent

Job description

Overview

The Rove Hotel London Paddington is a grade 2 listed 4-star accommodation hotel located in the heart of the Paddington area just a short walk from Paddington station and tube lines. We are a small 75 bedroom property filled with the quirk and charm you'd expect from a 1860's terrace house turned hotel. We are looking for passionate, motivated and guest focused individuals to join our reception team.

Our work environment includes:

• Modern interior setting
• Wellness programmes
• Growth opportunities
• Company perks
• On-the-job training
• Safe work environment
• Lively atmosphere

What we are looking for

Experience is not required but preferable as with our recruitment process we believe personality is key to being able to deliver a memorable experience to our guests, other qualities would be:

• Hotel reception experience (not essential)
• Can do attitude
• Team and customer service focus
• Quick to think on their feet and adapt to the work
• IT competent
• Customer service skills

Responsibilities

• We are looking for a friendly and professional Night Receptionist to join our team. The successful candidate will be responsible for greeting visitors, answering phone calls, managing incoming and outgoing mail, scheduling appointments, and providing general administrative support.
• Greet visitors and direct them to the appropriate person or department.
• Register and assist guests upon check in and check out
• Take and process credit cards payments
• Take and update reservations
• Perform night audits
• Answer incoming calls, emails and take messages.
• Maintain a neat and orderly reception area.
• Schedule appointments and meetings.
• Maintain records of visitors, calls, and messages.
• Provide administrative support to staff members.
• Assist with filing, photocopying, and other office duties.

Requirements

• Job Type: Full-time
• Schedule: 12-hour shift, Night shift
• Education: GCSE or equivalent (preferred)
• Experience: Customer service: 1 year (preferred)
• Experience: Hotel Reception: 1 year (preferred)
• Language: English (required)
• Work Location: In person