Night Porter Supervisor

Crieff Hydro Limited; Crieff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run hotel chain in Scotland is seeking a Night Porter Supervisor to enhance the guest experience. This full-time role involves addressing guest issues, supporting operational tasks, and fostering a friendly atmosphere. The ideal candidate will have supervisory experience and a passion for hospitality. Accommodation may be available, and the role offers various perks, including discounts and career progression opportunities.

Benefits

Live-in Accommodation

Free Meals on Shift

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Qualifications

• Proven experience in hospitality supervisory roles.
• Ability to multitask and handle guest issues effectively.
• Energetic and enthusiastic approach to hospitality.

Responsibilities

• Sort out guest issues and enhance guest experience.
• Support operational departments during peak times.
• Promote a friendly and engaging environment for guests.

Skills

Exceptional customer service

Friendly and engaging personality

Ability to work under pressure

Supervisory experience

Tools

Computer literacy

Job description

Overview

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

Pretty much in the centre of Scotland, we’re set in a 900-acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities– there really is something for everyone!

About the role

We have an exciting opportunity for a Night Porter Supervisor to join our team. You’ll successfully sort out any guest issues and make sure we make fabulous memories for our customers. You'll take every possible opportunity to talk to people, share our story and enhance the guest experience.

Hands on and able to multi task, you’ll support our operational departments at peak times, to make sure our customers receive a seamless experience. This is a fabulous opportunity for you to develop your leadership experience in different operational areas.

With everything we have to see and do, we can promise you a fast paced and dynamic management experience.

What we need from you

Exceptional customer service is at the heart of our business, so your friendly and engaging personality will immediately reassure our guests that they’re in safe hands. The face of Crieff Hydro, you’ll have exceptional product knowledge and will be a key point of contact for customers and team members.

Able to work well under pressure, you’ll take control of situations and will prioritise your time to make sure you’re available where the guests need you most. Hands on and operational, you’ll have boundless energy to check and support different areas in the business.

The variety in the role means you’ll have a flexible approach to work. Your enthusiasm and passion for hospitality will inspire and energise the teams you’ll support. We need you to have previous supervisory experience in Hospitality and be computer literate to work with our systems.

We’ll train you on our fire panel system so you can take control, just in case of an emergency.

This is a full time position contracted at 42 hours per week, working to a shift pattern of 4 days on, 4 days off, 12 hour shifts with a one hour unpaid break. The rate of pay is £13.74 per hour.

What you’ll get from us

• Live-in Accommodation – Affordable housing with bills included may be available. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work. If you stay in our staff accommodation, you'll enjoy three free meals per day.
• Exclusive Discounts – Enjoy heavily discounted leisure membership for you and a partner, 30% off retail, 30% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a friendly, welcoming environment where team spirit and well-being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers

Careers at the Crieff Hydro Family of Hotels

We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights. Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.