Night Porter

LGH Hotel Management Ltd; Warrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel management company is seeking a Night Porter for the Warrington Fir Grove Hotel. In this role, you will manage guest requests, maintain safety and security, and provide support during the night shift. Ideal candidates should have previous hotel experience and excellent customer service skills. This position offers various employee benefits and contributes significantly to the guest experience.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Cycle to work scheme

24/7 advice and support line

Qualifications

• Previous experience in a hotel or similar environment, preferably as a night porter.
• Friendly and professional demeanor.
• Ability to work evenings and weekends when required.

Responsibilities

• Manage guest requests promptly and professionally.
• Perform regular security checks to keep the hotel safe.
• Handle guest check-ins and check-outs as needed.

Skills

Customer service skills

Communication skills

Attention to detail

Safety and security knowledge

Calm under pressure

Job description

Night Porter

Warrington Fir Grove Hotel, Sure Collection By Best Western

The Opportunity

Are you reliable and responsible? We're looking for a Night Porter to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night porter role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

When it comes to visiting the northwest of England, then Warrington Fir Grove Hotel, the hotel has a total of 52 bedrooms, is easy to reach and less than 20 miles from the heart of Manchester, Liverpool and Chester.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.