Night Porter

Village Hotels - Maidstone; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

A modern hotel chain in Maidstone seeks a Night Porter to ensure exceptional nighttime customer service. In this varied role, you will actively solve problems and support all departments, from check-in to bar service. Knowledge of great customer service and strong relationships with teammates are essential. Enjoy flexible hours, comprehensive benefits including health memberships, training programs, and a supportive work environment, perfect for those who thrive in a dynamic setting.

Benefits

Complimentary Health and Wellness Membership

Discounted overnight stays

Discount on Food and Drink

Excellent training and development programs

Mental health support and well-being benefits

Flexible working hours

Company Pension scheme

Life Insurance

Qualifications

• Experience in a customer-facing role is preferable.
• Ability to manage guest issues efficiently.

Responsibilities

• Ensure exceptional customer service throughout the night.
• Support all departments as needed.
• Prepare room service orders and serve at the bar.

Skills

Customer service expertise

Problem-solving skills

Initiative

Relationship management

Job description

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• such as…
• Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• T&C’s apply based on your contract

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24 / 7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.

Requirements

• Know what great customer service looks like
• Ability to resolve guest issues efficiently and positively
• Able to work on your own initiative
• Know what a good job looks like
• Forge and maintain strong relationships with all departments
• Please note - All offers are subject to a successful DBS check in this role

Come and be part of something new & something special - Work, Grow & Play the Village Way!