Night Porter

Surya Hotels; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-run hotel group in the United Kingdom is seeking a Night Porter to ensure guest safety and satisfaction during night shifts. Responsibilities include handling reception audits, attending to guest queries, and managing hotel property safety. Candidates should have superb customer service skills and at least one year of hospitality experience. This position offers flexible hours and various employee benefits including discounted meals and a development program for career advancement.

Benefits

Access to Employee Assistance Programme

Stream for wage access

Discounted meals & stays

Development program

Bike to work scheme

Flexible working hours

Inclusion in tronc scheme

Qualifications

• Experience of Night Working preferred.
• Superb Customer Service skills gained on a reception desk or similar experience.
• Minimum 1 year of Hospitality experience preferred.

Responsibilities

• Ensure guest safety and satisfaction along with hotel property safety.
• Complete reception audits, cleaning schedules, and guest check-in/out.
• Attend to any incidents throughout the night service.

Skills

Superb Customer Service skills

Excellent punctuality and attention to detail

Night Working experience

Job description

Overview

We are seeking enthusiastic, calm under pressure, team to be our next Night Porter, usually working a 4 on 4 off pattern of night shifts.

In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘ Ownership with Personality ’ values.

Responsibilities

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.

Experience and skills for the role

• Experience of Night Working (preferred)
• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail.

What we can offer you

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream (formerly WageStream) – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounted meals & stays across all of the groups hotels around the UK
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Flexible working hours
• Inclusion in tronc scheme

About the area and hotel

With the historic town centre just a few minutes stroll away, there is easy access to top Bury St Edmunds shopping, stunning parks and annual festivals. There really is so much to do in the local area!

Inside our stylish and modern rooms, you’ll find the full range of amenities available to make a stay very comfortable, including free WiFi, Flat Screen TVs, freshly cooked food, draft beer on tap and King Size Hypnos beds. Our family-run Bury St Edmunds hotel offers an amazing experience at an extremely competitive price.

Our hotel also provides the perfect backdrop for any occasion from weddings to birthday parties to business meetings and more….a bite to eat on our outdoor terrace or relax in our remodeled Barley & Graze restaurant and bar with a cocktail before retiring to your spacious room. Our welcoming team ensure a stay with us is as effortless as it is enjoyable.

With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be just the person we\'re looking for!

You will be an integral part of our hotel family, aspiring to exceed our guests needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.

Company

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We\'re a diverse and dynamic Group, come join the family!