Night Porter

Principal Hayley Hotels; East Horsley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality firm in East Horsley is looking for a Night Porter to ensure the safety, cleanliness, and security of the hotel from 10:30 PM to 7 AM. The ideal candidate will possess strong customer service skills and experience working night shifts, ensuring high standards of guest satisfaction. This role comes with benefits, including competitive pay and opportunities for career progression.

Benefits

Paid holiday allowance

Free meals on duty

Complimentary access to Leisure Club facilities

Discounts through Benefits portal

Career progression opportunities

Employee Assistance Programme

Qualifications

• Experience of working during night hours and ability to align with this lifestyle.
• Hospitality experience or experience in a customer service role.
• Enjoy talking to people and delivering high standards of service.

Responsibilities

• Carry out regular checks and walk rounds of all areas of the building to ensure cleanliness, safety and security standards are maintained.
• Assist with setting up conference meeting rooms and coffee stations as required.
• Work with the Nights team and events team, often on site during weddings/events.

Skills

Customer service

Night shift experience

Attention to detail

Job description

Overview

As a Night Porter you will look after our guests and the Hotel between the hours of 10.30pm and 7am. You'll carry out regular checks and walk rounds of all areas of the building, taking appropriate actions to ensure standards of cleanliness, safety and security are maintained. You may also assist with setting up conference meeting rooms and coffee stations. You will be on duty with at least one other member of the Nights team and our events team members will often be on site until the early hours of the morning when we have weddings/events taking place.

Responsibilities

• Carry out regular checks and walk rounds of all areas of the building to ensure cleanliness, safety and security standards are maintained.
• Assist with setting up conference meeting rooms and coffee stations as required.
• Work with the Nights team and events team, often on site during weddings/events.

Qualifications & Requirements

• Experience of working during night hours and ability to align with this lifestyle.
• Hospitality experience or experience in a customer service role.
• Enjoy talking to people and delivering high standards of service.
• Confident working at night in a large hotel with one other colleague and taking responsibility for guests' health and safety.

Benefits & Pay

• £13 per hour.
• Paid holiday allowance based on the hours that you work.
• Free meals on duty in our colleague dining facilities.
• Complimentary use of the Leisure Club facilities.
• Access to our Exclusively Yours Benefits portal with discounts on retail, travel, and leisure activities.
• Career progression opportunities including Apprenticeship programmes and study support.
• Employee Assistance Programme (Hospitality Action) providing 24/7 health and wellbeing support, including free counselling.
• Wagestream financial wellbeing platform for instant access to pay when you need it.
• Regular team appreciation events, including Christmas and Summer parties.