Night Manager

Radisson Blu, Sheffield - Rooms; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel group in the United Kingdom is seeking a Night Manager to oversee guest relations. In this role, you will lead a team focused on exceptional service, ensuring satisfaction at every guest interaction. Ideal candidates will demonstrate strong communication skills, flexibility, and a commitment to creating memorable experiences. This position offers comprehensive development opportunities and various employee benefits, fostering career growth and work-life balance.

Benefits

Special rates for team members

Employee development programs

Contributory pension scheme

Complimentary meal on duty

Uniform provided

Access to Employee Assistance Programme

28 days holiday for full-time members

Free use of leisure facilities at off-peak times

Qualifications

• Experience in a similar position is beneficial but not essential.

Responsibilities

• Manage guest relations team and ensure the highest level of service.
• Anticipate guest journey and deliver exceptional experiences.
• Work proactively for guest satisfaction.
• Lead by example and manage team's performance.

Skills

Flexibility and a positive attitude

Attention to detail

Creative problem-solving

Passionate about service

Teamwork

Strong verbal communication

Job description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

What We Offer Our Night Manager

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where applicable

The Night Manager Role

Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Night Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will manage our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the late show, whilst managing performance and productivity
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

As Night Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Night Manager

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!