Night Guest Concierge & Overnight Service Lead

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment company located in Birmingham is seeking a Night Manager to ensure exceptional guest experiences at their hotel. Responsibilities include anticipating guest needs, checking guests in and out, managing communications between departments, and handling complaints. This role also involves delivering room service and conducting regular security checks. The ideal candidate will be personable and proactive, creating a welcoming atmosphere. They offer competitive benefits, including discounts on services and flexible benefits packages.

Benefits

Flexible benefits program

Life Cover

Discounts across various facilities

Discounted gym membership

Pension

Uniform provided

Employee Assistance Programme

Free on-site parking

Staff discounts at hotel and venues

Responsibilities

• Ensure guest needs are anticipated and followed up.
• Build rapport with guests to encourage return visits.
• Check guests in and out, ensuring correct charges.
• Ensure good communication with all hotel departments.
• Handle and communicate guest comments and complaints.
• Promote hotel facilities and attractions.
• Assist guests with requests such as information and bookings.
• Complete tasks on each shift, ensuring thorough handover.
• Deal with issues arising during the night shift.
• Complete necessary refunds and adjustments paperwork.
• Take orders and deliver room service to brand standards.
• Conduct regular security checks and floor walks.

Job description

A leading entertainment company located in Birmingham is seeking a Night Manager to ensure exceptional guest experiences at their hotel. Responsibilities include anticipating guest needs, checking guests in and out, managing communications between departments, and handling complaints. This role also involves delivering room service and conducting regular security checks. The ideal candidate will be personable and proactive, creating a welcoming atmosphere. They offer competitive benefits, including discounts on services and flexible benefits packages.