Night Duty Manager Airport Parking Operations

ZipRecruiter; Crawley; On-site; GBP 35,000 - 38,000; Full time

Job summary

A parking management firm near Gatwick Airport is seeking a Night Duty Manager to oversee overnight operations. You will lead a team, ensure efficient customer service, and handle site management. The ideal candidate has prior leadership experience and strong people skills. This hands-on position offers a salary between £35,000 and £38,000 annually with a 4 on, 4 off shift schedule.

Qualifications

• Experience in managing teams within operational or customer-focused environments.
• Ability to handle escalations or complaints professionally.

Responsibilities

• Supervise and support a team of car park attendants and bus drivers.
• Ensure smooth running of vehicle check-ins and customer transfers.
• Act as the senior point of contact for customers and resolve issues.

Skills

Leadership Experience

Strong People Skills

Operational Acumen

Customer Focused

Independent & Reliable

Adaptable

Job description

Job Description

Night Duty Manager – Airport Parking Operations

Location: Gatwick Area (RH11 0QB)

Hours: 4 on, 4 off – 6pm to 6am

Salary: £35,000 – £38,000 per year

Please Note: A full UK driving licence is essential for this role due to the nature of site access and vehicle movements.

Lead the Night Shift at One of the UK's Busiest Airport Car Parks

We're hiring a proactive and experienced Night Duty Manager to oversee our overnight parking operations near Gatwick Airport. With over 3,100 spaces, a team of 70+, and hundreds of customers passing through each night, this is a critical leadership role focused on delivering seamless, safe, and efficient service during peak night hours.

This is a hands-on position where your leadership and decision-making will directly shape the customer experience and team performance throughout the night shift.

Key Responsibilities

1. Team Leadership: Supervise and support a team of car park attendants, bus drivers, and customer service staff. Create a high-performance, positive working environment.
2. Operational Oversight: Ensure smooth running of vehicle check-ins, parking operations, customer transfers, and general site management overnight.
3. Customer Service: Act as the senior point of contact for customers. Resolve any issues calmly and professionally, ensuring high standards of service at all times.
4. Decision-Making: Take full ownership of site operations during night hours. Respond to issues and unforeseen events with confidence and clarity.
5. Safety & Compliance: Maintain operational standards, safety protocols, and site cleanliness. Ensure all night shift procedures are followed rigorously.
6. Fleet Coordination: Manage the night-time operation of our shuttle bus fleet, including vehicle checks and transfer scheduling.

What We're Looking For

• Leadership Experience: A background in managing teams within operational, transport, or customer-focused environments.
• Strong People Skills: Capable of motivating, directing, and developing staff across varied roles and responsibilities.
• Operational Acumen: Confident with shift work, site management, and problem-solving in a fast-paced setting.
• Customer Focused: Able to handle escalations or complaints with professionalism and care.
• Independent & Reliable: Comfortable leading night operations with minimal supervision, making informed decisions under pressure.
• Adaptable: A dependable self-starter who thrives in dynamic, high-volume environments.

If you're a confident leader with a focus on service and operations, and you're ready to take control of a key overnight role at Gatwick, we'd love to hear from you. Apply now and become a vital part of our airport parking team.