Night Dispatch Team Lead – Customer Service

KONE; Long Lee; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading lift services company is seeking a Customer Service Team Leader for night shifts to enhance operational quality in their contact centre. The ideal candidate will manage night operations, support team training, and ensure customer issues are addressed promptly. This role requires strong team management skills and experience in a busy contact centre. The company offers a competitive salary, 25 days holiday, and additional benefits including a pension scheme and hybrid working options.

Benefits

Competitive salary

25 days holiday

Pension Scheme

Development opportunities

Bonus

KONE Discounts

24/7 GP Support

Wellbeing Access

Qualifications

• Team management experience is desirable while working within a busy contact centre environment is essential.
• Experience in Dispatch Planning is beneficial.
• Demonstrated competency to manage and maintain day to day operations.

Responsibilities

• Coordinates and directs the nightly operations of the team.
• Supports and enforces call centre expectations.
• Manages night operations and performs key operational tasks.

Skills

Team management experience

Dispatch Planning

Communication skills

Complaint handling

Organizational skills

Good written and spoken English

Microsoft Word, Excel, Outlook

SAP, CRM, Salesforce

Job description

A leading lift services company is seeking a Customer Service Team Leader for night shifts to enhance operational quality in their contact centre. The ideal candidate will manage night operations, support team training, and ensure customer issues are addressed promptly. This role requires strong team management skills and experience in a busy contact centre. The company offers a competitive salary, 25 days holiday, and additional benefits including a pension scheme and hybrid working options.