Night Concierge and Guest Experience Host

AccorHotel; Salisbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading global hospitality group is looking for a night porter at Mercure White Hart Salisbury. In this role, you will extend a warm welcome to guests, manage night operations by supporting hotel departments, and ensure guest safety through detailed procedures. Ideal candidates should possess previous hospitality experience and demonstrate strong customer service skills. Join a diverse team dedicated to creating inclusive environments while enjoying limitless growth opportunities with the company.

Qualifications

• Previous night porter experience or hotel host experience is desirable.
• Confident in all aspects of guest relations.
• Ability to follow written and verbal instructions.

Responsibilities

• Welcome guests during the night with a warm and personal touch.
• Assist in the hotel's general running and set up for the next day.
• Conduct end-of-day procedures and safety checks.

Skills

Customer service experience

Ability to work alone

Ability to work well under pressure

Initiative

Knowledge of food safety

Knowledge of health & safety procedures

Job description

A leading global hospitality group is looking for a night porter at Mercure White Hart Salisbury. In this role, you will extend a warm welcome to guests, manage night operations by supporting hotel departments, and ensure guest safety through detailed procedures. Ideal candidates should possess previous hospitality experience and demonstrate strong customer service skills. Join a diverse team dedicated to creating inclusive environments while enjoying limitless growth opportunities with the company.