Night Concierge

Search Consultancy LTD; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment consultancy in South West London is seeking a Night Concierge to provide excellent front-of-house service. You'll ensure a safe and welcoming environment for residents and visitors while assisting with various management routines. The ideal candidate should have strong customer service skills, attention to detail, and a valid UK driving licence. This role emphasises health and safety, and compliance with company policies.

Qualifications

• Strong attention to detail and commitment to health and safety.
• Hold a valid UK driving licence (Category B) for equipment operation.
• Meticulous, dedicated, innovative, and supportive.

Responsibilities

• Deliver exceptional customer service in person, by telephone, and via email.
• Respond to complaints and concerns professionally, escalating where necessary.
• Maintain the cleanliness and safety of external areas.
• Assist with mobilisation, risk management, and contract administration.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Job description

Overview

Job Title: Night Concierge

Location: South West London

Reports to: Residents Manager / Operations Team

Role Overview: Provide excellent front-of-house service, ensuring a safe, welcoming, and efficiently managed environment for residents and visitors. Support asset, risk, and contract management routines.

Key Responsibilities

• Deliver exceptional customer service in person, by telephone, and via email.
• Respond to complaints and concerns professionally, escalating where necessary.
• Maintain the cleanliness and safety of external areas.
• Operate and manage amenities, including coffee and beverage facilities.
• Assist with mobilisation, risk management, and contract administration.
• Hold a valid UK driving licence (Category B) for equipment operation.

Skills & Qualities

• Meticulous, dedicated, innovative, and supportive.
• Strong attention to detail and commitment to health and safety.
• Team player with excellent communication and problem-solving skills.

Other Responsibilities

• Support financial management and budget awareness.
• Ensure compliance with all company policies and data protection regulations.

Equal Opportunities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.