Night Auditor

Relais & Châteaux; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned hospitality brand in the United Kingdom is seeking a passionate Night Auditor for a part-time position. Responsible for ensuring a smooth overnight experience for guests, duties include conducting security checks, handling billing, and assisting with guest requests. The ideal candidate has strong communication skills and a positive attitude. This unique role offers competitive pay of £12.21 per hour and various benefits including additional days off and discounts on accommodations and meals.

Benefits

Service charge and tips share

Paid day off on birthday

Complimentary stay after probation

Training programs provided

Family rates on accommodation

Free meals during duty

Free parking

Qualifications

• Enthusiastic and warm professional with a passion for hospitality.
• Full driving license to assist guests with parking.
• Excellent listening skills and ability to address guests' needs.

Responsibilities

• Engage in handover with day staff.
• Conduct security checks around the hotel.
• Tidy and clean guest areas and reception.
• Run end of day reports for heads of department.
• Organize billing for guests checking out.

Skills

Excellent communication skills

Creative and positive attitude

Strong IT skills

Tools

Opera Front Office System

Job description

Company Description

Relais & Chateau at Thornbury Castle are seeking a Night Auditor (part time) to joinour professional and hardworking team. Someone who has the passion to deliver a truly memorable and impressive experience for guests.You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.

Job Description

We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ensuring that guests are well looked after overnight.

• Engage in a handover process with the day staff at the beginning and end of shifts
• Close front gates at the end of the day and re-open them the next morning
• Conduct security checks around the hotel throughout the night, including walking around the property as well as monitoring security cameras
• Tidy and clean the guest areas
• Collect breakfast order sheets and send to F&B department
• Complete any guest requests such as shoe-shining and night menu orders
• Run end of day reports and distribute them to Heads of Department
• Prepare billing for guests due to check out
• Organise and prepare billing for any newspaper requests
• Conduct any requested wake-up calls
• Provide information to guests as required
• Assist with guests’ luggage ifrequired
• Keep the reception area clean and tidy
• £12.21 per hour
• 16 hours across 2 nights per week, plus the opportunity to provide holiday cover for staff

Qualifications

• You will be an excellent communicator and listener with a creative and positive attitude and the ability able to address any of our guests’ requirements
• You will hold a full driving license and be able to assist guests with parking their cars, when needed
• Strong IT Skills (some experience of Opera Front Office System is desirable)

Additional Information

• An additional share of the service charge and tips every month
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months’ probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals providedwhilst on duty and free parking