NIGHT AUDITOR

Leonardo Hotels UK & Ireland; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel chain is seeking a Night Auditor in Newcastle upon Tyne. The role involves handling night audits, managing room service, and exceeding guest expectations in a lively environment. Candidates should possess strong customer engagement skills and a positive attitude. This position provides career development opportunities within the hospitality sector and is part of a supportive team.

Benefits

Special rates on hotel rooms

Meals on duty

Company-wide recognition scheme

Ongoing job-related training

Access to Company Pension Scheme

Qualifications

• Be confident speaking with guests, whether at the desk, by email or over the phone.
• Manage room service orders and liaise with the Night Porter.
• Take responsibility for safety and security of guests.

Responsibilities

• Run the night audit and balance end-of-day accounts.
• Support Head of Department in daily operations.
• Help guests at welcome and departure throughout the night.

Skills

Customer engagement

Attention to detail

Teamwork

Positive attitude

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.

Perks Our Colleagues Enjoy

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If You’re Our Ideal Night Auditor

• Be yourself!
• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
• Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
• Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!

About Leonardo Hotel Newcastle

If you’re looking for a hotel in Newcastle that combines a convenient city centre location with comfortable surroundings, look no further than Leonardo Hotel Newcastle. Step into the hotel lobby and you’ll be greeted at elegant reception counters with iconic shots of the city’s famous skyline as a backdrop. Once the friendly team have helped you check in, the choice is yours: you could head to your spacious room to freshen up, or why not toast your arrival at the slick hotel bar, where you can enjoy a Newcastle Brown Ale on comfy seats while you admire the feature wall with its amazing print of the Tyne river at night.

Later, after you’ve spent a day exploring the magnificent cultural and sporting highlights of the city, you’ll come back to a comfortable bed knowing there’s a hearty breakfast ahead of you in the morning. Whether you’re visiting ‘the Toon’ with friends, for a romantic weekend or on business, there’s something here for everyone, and Leonardo Hotel Newcastle makes an ideal home from home in the city.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality - it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system - these range from vouchers to a well-deserved day off!