NHS 111 Health Advisor Full Time - Otterbourne

NHS; Otterbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public health service organization is looking for a full-time NHS 111 Health Advisor in Otterbourne. This role involves handling various emergency and non-emergency calls, requiring good communication and resilience. Candidates need a good educational background and experience in customer service. A comprehensive training program is provided. Competitive hourly rate and NHS benefits included.

Benefits

Competitive hourly rate of £11.70

27 to 33 days holiday

NHS pension scheme

Employee assistance program

Discounts on various services

Qualifications

• Good all-around education or equivalent experience.
• Experience in customer/patient services and dealing with the public.
• Experience in a call center environment.

Responsibilities

• Handle a wide variety of calls with emotional resilience.
• Support individuals experiencing mental health crises and physical ailments.
• Complete a full 6-week training program.

Skills

Customer service

Communication

Problem-solving

Resilience

First aid knowledge

Education

2 GCSEs at grade 4 or above including English

Tools

Computerised systems

Job description

Overview

Go back South Central Ambulance Service NHS Foundation Trust

NHS 111 Health Advisor Full Time - Otterbourne

The closing date is 28 September 2025

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack

At NHS 111, you will handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

This is an office-based position at our Otterbourne location — remote or home working is not available.

This role is not eligible for visa sponsorship.

The fixed full-time rota is available based on current service needs (see attached).

We are welcoming new team members for our upcoming training courses in November.

Apply today to secure your spot and start your journey with us!

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment).

Main duties of the job

You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

About us

Why work for SCAS?

We offer the following: competitive hourly rate of £11.70 per hour, with additional unsocial allowances:

• All day Saturday (midnight to midnight) with Time plus 35% (currently £15.80 per hour)
• All day Sunday and public holidays (midnight to midnight) with Time plus 69% (currently £19.77 per hour)

This is in addition to other NHS benefits:

• 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
• Enrolment into the NHS pension scheme
• Access to discounts including supermarkets, car lease, holidays, restaurants and more
• Part-time or full-time hours available (rota basis)
• Free car parking
• Employee assistance program

Job responsibilities

Recruitment process

• Application: online form answering questions about essential and desirable criteria; use the additional information section for relevant experience.
• Assessment: online assessment gauging listening, understanding, critical thinking, and problem-solving; requires webcam and laptop/PC.
• Interview: face-to-face interview to discuss skills and experience and to learn more about the role.

Qualifications and Training

Good all-round education (e.g., 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience in a similar role. For safeguarding reasons this role is open to people aged over 18. NHS Pathways trained.

Knowledge and Experience

• Experience in a customer/patient services environment dealing with the public
• Experience of using a computerised system
• Experience of using a telephone as a regular means of communication in work
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience in the voluntary or health sector
• Previous experience in patient care
• Knowledge of first aid and/or anatomy

For full information on the role and criteria, see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, contact [e-mail]

Please note that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment).

Person Specification

Qualifications

• Good all-round education (2 GCSEs including English) or equivalent experience
• NHS Pathways Trained

Knowledge

• Experience in customer/patient services and dealing with the public
• Experience using computerised systems
• Experience using a telephone in work
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Experience in the voluntary or health sector
• Experience in patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust