Network Support T2 Engineer (SP)

Initialize IT; West Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology service provider in West Yorkshire is seeking a 2nd Line Support Engineer to provide technical assistance for customer services. The role involves troubleshooting on various Cisco and Juniper platforms and requires strong communication skills. Ideal candidates will have CCNA and JNCIA certifications, along with experience in a 24x7 support environment. This position offers a team-focused atmosphere with opportunities for skill development and covering varied technologies.

Qualifications

• Proven experience in configuration, troubleshooting, and fault finding on Cisco Routing and Switching Platforms.
• Experience with Cisco and Juniper Security Platforms.
• Tier 2 Broadband Support including Traffic shaping.

Responsibilities

• Provide 2nd Line support for customer technical services.
• Participate in a 24x7 shift pattern across service provider portfolio.
• Perform proactive maintenance such as patching and config backup.
• Maintain and develop technical skills across relevant technologies.
• Participate in Change Management and create change requests.

Skills

CCNA – R&S

JNCIA

Knowledge of network analytical tools such as Wireshark

Knowledge of Cisco management tools

Knowledge of Juniper Firewalls

Knowledge of F5 Configuration and fault finding

Time management skills

Client-centric approach

Teamwork

Flexibility and adaptability

Education

Working towards CCNP – R&S

SC clearance or ability to obtain SC clearance

Job description

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Client:

Initialize IT

Location:

West Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7e630a8e3877

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Reporting to the Network Support Manager for service provider teams, the primary function of this role is to provide a technical response/fix to incidents, changes, and service requests reported by customers, performing second line diagnostics to resolve or identify the best possible next escalation path. This role is based within a team that provides 24x7x365 cover with a 20% uplift on basic salary when undertaking overnight Night Shift cover.

The successful candidate will require previous technical experience with a proven ability to perform diagnostics and administration across technical areas such as:

Cisco R&S, Cisco routers (including models like 887, 2921, 1801), ASR management tools, Juniper and Cisco Firewalls, F5 Configuration and fault finding, Broadband Support including Traffic shaping (Tier 2 Standard).

The candidate must communicate effectively with customers on a highly technical level, manage tickets within SLAs, and be willing to apply themselves to diverse work, exceeding customer expectations. They should also have a desire to learn new technologies and develop strong relationships with colleagues.

Responsibilities

• Provide 2nd Line support for customer technical services, including monitoring, incidents, changes, and service requests within agreed hours and SLAs.
• Participate in a 24x7 shift pattern across the NS Tier 2 service provider portfolio, covering relevant technologies and ensuring team coverage.
• Perform proactive maintenance such as patching, config backup, and capacity management.
• Maintain and develop technical skills to cover all relevant technologies.
• Stay updated on new developments in relevant technologies.
• Participate in Change Management, creating change requests and attending CAB meetings as needed.
• Establish effective relationships with internal stakeholders and external suppliers.
• Be vigilant for fraudulent activity and raise security incident reports as necessary.

Experience:

• Proven experience in configuration, troubleshooting, and fault finding on Cisco Routing and Switching Platforms (including ISR, ASR, Catalyst, Nexus).
• Experience with Cisco Security Platforms including firewalls.
• Experience with Juniper Security Platforms including firewalls.
• Tier 2 Broadband Support including Traffic shaping.

Ability to work to ITIL standards and maintain proper documentation is required.

Technical and Soft Skills:

Mandatory

• CCNA – R&S is required.
• JNCIA is required.
• Working towards CCNP – R&S is desirable.
• SC clearance or the ability to obtain SC clearance is mandatory.
• Knowledge of network analytical tools such as Wireshark.
• Knowledge of Cisco management tools.
• Knowledge of Juniper Firewalls.
• Knowledge of F5 Configuration and fault finding.
• Tier 2 Broadband Support including Traffic shaping; ITIL foundation.

Personal Skills and Qualities:

You will have:

• Good time management skills to prioritize and deliver within tight deadlines.
• A positive, confident, and client-centric approach with a desire to deliver high-quality service.
• A flexible and adaptable outlook.
• Experience working in a team to achieve excellent results.