Network Controller

CUPONING PULICIDAD S.L.; Leeds; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A regional water utility company is seeking a Network Controller to enhance customer service and sewer system performance across Yorkshire. This field-based role demands experience in customer-facing positions and wastewater systems. Responsibilities include resolving escalated issues and leading investigations into operational concerns. The ideal candidate must have strong problem-solving skills and a valid driving license. This position offers a range of benefits including a competitive salary and flexible working options.

Benefits

Company van

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Health benefits package

Development opportunities

Gym membership discounts

Qualifications

• Experience in customer-facing roles is essential.
• Knowledge of drainage and sewer networks is critical.
• Strong health & safety background required.
• Excellent problem-solving skills are necessary.
• Must possess a full valid driving license.

Responsibilities

• Improve customer service and sewer system performance.
• Handle escalated sewer system issues promptly.
• Conduct thorough investigations of operational issues.
• Ensure compliance with Health and Safety protocols.

Skills

Customer-facing communication

Wastewater knowledge

Health & safety awareness

Problem-solving

IT proficiency

Influencing outcomes

Flexibility

Job description

Overview

Water Utility Company based in Yorkshire region of England.

Position

Network Controller

About

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Benefits

• Salary range £31,265 to £39,064 depending on experience.
• A Company van.
• Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Network Controller progression plan.
• 25 days annual leave plus bank holidays plus an extra wellness day; additional days in lieu of working any bank holidays.
• Life assurance cover of 4 times pensionable salary.
• Health benefits package: health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more.

Location

We currently have Network Controller vacancies for our Customer Field Services department. These roles will be mobile workers and we will be looking for people who live in the North, East, South and West Yorkshire areas, helping Yorkshire Water to provide the best service to customers.

Working type

These are permanent opportunities working 37 hours per week, with rotational work patterns. Once fully trained, you will be expected to take part in an out of hours standby; flexibility outside of working core hours is essential.

What We Do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, have clean and safe drinking water on tap, and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water today, tomorrow, 24/7, 365 days a year.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

Where You Fit

The Network Controller is a field-based role with some office work where required. You will work with the management team to improve customer service and sewer system performance, aiming to deliver a first-time fix and quality follow-on work in accordance with our standards and specifications.

Ownership of investigations linked to our ODI performance. Handling escalated sewer system issues and ensuring they are resolved or progressed in a timely fashion. Support with delivering a first-time fix/same-day solution to customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.

You will work closely with other Yorkshire Water teams and contracted partners on site to resolve and manage escalated operational issues on the sewers.

You will undertake thorough and timely investigations of escalated issues on our sewerage system to resolve and prevent repeat issues and to support operational teams with investigations into sewer asset problems.

You will need to utilise IT systems to collate information and relay feedback and progress rechargeable works. You will ensure Health and Safety working practices and procedures are always complied with. When making day-to-day business decisions you will be required to demonstrate financial awareness and provide technical support to ensure a fix-first-time resolution and that the most cost-effective resolution is promoted.

What Skills, Experience, And Training You Will Need

• Previous experience in a customer-facing role with face-to-face communication with customers is essential.
• Previous wastewater experience with good knowledge of drainage and sewer networks.
• Strong health & safety background and proficiency in IT systems and technical equipment.
• Excellent problem-solving skills with ability to diagnose root causes and capture evidence and feedback.
• Excellent communication skills with the ability to influence outcomes and deliver against targets.
• A full valid driving licence (no more than six points) as travel to different operational sites across the region is required.
• Flexible attitude to work and ability to develop and maintain effective internal and external relationships, demonstrating Yorkshire Water values and behaviours.
• May be required to work within confined spaces and must pass medical criteria (BMI, vision, blood pressure, hearing, Spirometry) to ensure safety in hazardous environments.
• We support flexible working patterns and job-share options where possible to help work-life balance.

Additional Information

If you have experience in Drainage and Sewer Networks and want to help us deliver great service for our customers while looking after the environment, apply today to discover what a career with Yorkshire Water can offer you.

Closing date: 12th October. Interviews to be announced shortly.

We are committed to helping colleagues prioritise their growth and development and expect colleagues to have completed a minimum of two years in their current role before applying for internal opportunities. For more information, please speak to your local HR Business Partner.

If successful, you will be required to undergo pre-employment checks including a Basic Disclosure Check. Depending on the role, you may also require security vetting (Counter Terrorist Check or Security Check).

All roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer adjustments to make the application experience comfortable and straightforward. If you have an accessibility need, please include this information in your application so we can discuss reasonable adjustments.