Neighbourhood Services Manager (Senior Housing Officer)

Great Places Housing Group; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing organisation in Manchester seeks a Senior Housing Officer to deliver high-quality housing and estate management. You will work closely with customers, colleagues, and local partners to ensure effective support and sustainable neighbourhoods. The ideal candidate is customer-focused and committed to community integrity and inclusivity. This role offers a competitive salary and the flexibility of home and office working.

Qualifications

• Customer focused individuals with a desire to make a difference.
• Support for reducing arrears and managing property allocations.
• Ability to investigate incidents and support victims of anti-social behaviour.

Responsibilities

• Ensure rent is collected and customers are supported to reduce any arrears.
• Allocate vacant properties to new customers.
• Investigate incidents of anti-social behaviour, support victims, and take action when needed.
• Understand individual customer needs and link with support organisations.
• Build strong relationships with local stakeholders and partners.

Job description

Senior Housing Officer – South Region

Our Neighbourhoods Team is growing…

Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters?

If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity – and this could be you!

Great Places Housing Group is looking to recruit 2 Senior Housing Officer 's to bolster our Neighbourhoods team. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of 250-300 homes.

Our Senior Housing Officer 's deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home.

The main duties of the role are to :

• Ensure rent is collected and customers are supported to reduce any arrears
• Allocate vacant properties to new customers
• Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed
• Understand your customers individual needs and make relevant links with support organisations
• Build strong relationships with local stakeholders and partners