Neighbourhood Officer - St Helens

Torus Group; St Helens; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused housing provider in St. Helens is looking for a dedicated Neighbourhood Officer to manage tenancy and housing services. You will collaborate closely with tenants and partner agencies to ensure safe and welcoming neighbourhoods. Ideal candidates should have experience in housing management and excellent communication skills. A Level 3 qualification in CIH or a willingness to obtain one is required.

Qualifications

• Experience in housing management or delivering services to clients.
• Strong knowledge of housing legislation.
• Experience managing ASB and nuisance cases.

Responsibilities

• Manage property and tenancy across your portfolio.
• Conduct estate inspections and tenancy visits.
• Actively manage anti-social behaviour (ASB) cases.

Skills

Community-focused

Resilient

Proactive

Excellent communication skills

Education

CIH Level 3 qualification

Job description

Overview

dedicated Neighbourhood Officer to join our team in St. Helens. In this role, you'll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus. You'll work closely with tenants, colleagues, and partner agencies to create safe, sustainable, and welcoming neighbourhoods where people are proud to live.

What you'll be doing

• Take ownership of property and tenancy management across your portfolio, providing advice and support to tenants and residents.
• Manage a wide range of tenancy matters including abandoned properties, relationship breakdowns, unauthorised occupation, subletting, tenancy fraud, and access issues.
• Conduct estate inspections and tenancy visits, ensuring our homes and neighbourhoods remain safe and well-maintained.
• Use data and insight to target resources effectively and meet key performance goals.
• Actively manage anti-social behaviour (ASB) cases, tenancy breaches, and hate crime reports in line with company standards.
• Collaborate with colleagues, external partners, and elected officials to address local issues and drive estate improvements.
• Support tenants at risk of tenancy failure by implementing positive interventions or signposting to external support agencies.
• Promote tenant engagement, ensuring residents have a voice in shaping services and decisions that affect them.
• Maintain accurate records and stay up to date with housing legislation, policy, and best practice.
• We are looking for someone who is community-focused, resilient, and proactive, with the ability to balance relationship-building with operational responsibility.

Requirements

• CIH Level 3 qualification (or willingness to work towards it).
• Experience in housing management or in delivering services to clients.
• Strong knowledge of housing legislation and a willingness to stay up to date with developments.
• Excellent communication skills, with the confidence to challenge non-compliance where necessary.
• Experience of managing ASB and nuisance cases.
• A professional, solutions-focused approach with the ability to work at pace.

Interview Process

The interview will be competency-based, assessing your technical skills, problem-solving abilities, and team collaboration. Interviews will take place at our Liverpool office.

Additional Information

• Right to work verification
• Qualification certificate check
• 2x completed references
• Occupational Health Questionnaire - Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&Cs
• At Torus, we're more than a housing provider - we're committed to building strong, thriving communities. We are looking for a