Neighbourhood Officer

Thrive Homes Careers; England; On-site; GBP 38,000; Full time

Job summary

A community-focused housing organization is looking for a Neighbourhood Officer in England to build relationships with tenants and provide support on housing matters. The position involves managing a busy workload and making a meaningful impact in the community. Ideal candidates will have communication skills and a passion for helping people. This full-time role offers a salary of £37,705.32 plus benefits.

Qualifications

• Experience in tenancy or housing management preferred.
• Ability to build strong relationships with tenants.

Responsibilities

• Building positive relationships with tenants and leaseholders.
• Investigating and resolving customer issues.

Skills

Excellent communication skills

Passion for helping people

Ability to manage a busy workload

Job description

Neighbourhood Officer

Hertfordshire and surrounding areas

£37,705.32 plus benefits

Permanent, Full Time

37 hours per week (Monday Friday)

At Thrive Homes, we believe that great neighbourhoods start with great people. As a Neighbourhood Officer, youll be at the heart of our communities building strong relationships, supporting residents, and making sure our neighbourhoods are safe, well‑managed, and thriving.

This is a hands‑on and rewarding role where no two days are the same. Youll balance estate and home visits with digital communications and case management, providing practical solutions, tackling tenancy issues, and working collaboratively with partners and contractors to make a real difference for our customers.

Were looking for someone with excellent communication skills, a genuine passion for helping people, and the confidence to manage a busy and varied workload. If you have experience in tenancy or housing management and want to make a meaningful impact in your community, wed love to hear from you.

What Youll Be Doing

Building positive relationships with tenants, leaseholders, and shared owners, providing advice and support on tenancy and lease matters.

Investigating and resolving customer issues including tenancy breaches, anti-social beh...