Neighbourhood Manager

GCH; Gloucester; On-site; GBP 19,000 - 37,000; Full time

Job summary

A community-focused housing provider in Gloucester is seeking a Neighbourhood Manager to deliver exceptional housing management services. This role involves building strong relationships with residents, managing complex tenancy matters, and collaborating with a multi-disciplinary team to enhance customer experiences. The ideal candidate will excel in customer advocacy and tenancy management while contributing to a supportive and inclusive environment. Opportunities available include both full-time and part-time positions.

Qualifications

• Experience in delivering customer-focused housing management services.
• Ability to manage complex tenancy cases and neighbourhood matters.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver a high-quality housing management service across various housing types.
• Act as a customer advocate and resolve customer issues effectively.
• Collaborate with colleagues to improve customer experiences.

Skills

Customer advocacy

Relationship building

Conflict resolution

Tenancy management

Job description

Permanent, Full Time (37 hours) - £36,305 per annum

Permanent, Part Time (20 hours) - £19,624.20 per annum

At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucester and surrounding areas

We are seeking a Neighbourhood Manager to deliver a high-quality, customer-focused housing management service across General Needs, Independent Living and, where required, market rent homes. Acting as a customer advocate, you will build strong, positive relationships, take ownership of customer issues, and ensure excellent outcomes across key customer journeys.

Working as part of a multi-disciplinary patch team, you will understand the needs and priorities of your neighbourhoods, collaborating with colleagues and partners to improve customer experience and tenant engagement. You will be approachable and accessible, keeping customers informed and supported throughout their tenancy.

You will manage a wide range of tenancy and neighbourhood matters, including complex tenancy cases (such as mutual exchanges, successions, tenancy breaches and voids), ASB and neighbour disputes, safeguarding concerns, and enforcement or legal action where appropriate, incl...