Neighbourhood Housing Officer

Lambeth Council; City Of London; On-site; GBP 42,000 - 50,000; Full time

Job summary

A local government authority in London is seeking a Neighbourhood Housing Officer for a fixed-term contract. The role involves conducting tenancy management, responding to customer queries, and ensuring estates are safe and well-maintained. Ideal candidates will have experience in housing management and a commitment to supporting vulnerable residents. Competitive salary and benefits are included.

Benefits

Generous annual leave starting from 27 days

Membership in Local Government Pension Scheme

Hybrid working options

Discounts at local restaurants

Learning and Development opportunities

Qualifications

• Evidence of contributing to sustainable communities.
• Ability to fulfill legal and contractual obligations.
• Experience managing and directing work patterns.

Responsibilities

• Conduct onsite inspections and fire risk assessments.
• Manage tenancy issues and respond to customer queries.
• Attend tenant and resident meetings.

Skills

Customer focused service

Vulnerability awareness

Collaboration with stakeholders

Job description

Overview

Neighbourhood Housing Officer – Brixton

SO2: Starting salary £42,912 per annum incl LW

Fixed Term Contract or Secondment Opportunity for 6-months (Maternity Cover)

About Us

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth’. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from Streatham in the South to the landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and institutions such as St Thomas\'s Hospital, Lambeth offers an enriching and dynamic environment.

About the Team

The team is based in the heart of Brixton, and our aim is to provide excellent customer services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities. We have a track record of our Neighbourhood Housing Officers moving on to more senior roles.

About the Role

This role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, face to face vulnerability surveys and working with hoarders as well as responding to customer queries and dealing with complaints and members enquiries. You will carry out tenancy management matters, tenancy audits, estate walkabouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility. There are a lot of opportunities to manage and direct your own work patterns. Although this is for an initial 6-month period there are often opportunities for this to be renewed.

To be considered for interview

Your CV and supporting statement will clearly evidence:

• Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers.
• Working closely with other teams and key stakeholders to achieve sustainable tenancies. Providing a proactive and customer focused housing management service across a designated area.
• Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out.
• Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter. Supporting the Neighbourhood Housing Team deliver the Vulnerable Residents Offer.

For detailed qualifications and requirements, please review the job description and person specification in the hyperlink below: Job Description and Person Specification

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

Contact Information

For an informal discussion about the role, please contact Dan Prentice, [e-mail] (Thursdays and Fridays) and Joyce Guiste [e-mail] (Monday – Wednesdays)

How to Apply

If you\'re interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an A at shortlist stage.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines

Advert close date: 11:59pm on Sunday 2 November 2025.

Interviews will be held on 11th November 2025

Benefits

We believe in rewarding our staff. When you join us, you\'ll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women\'s.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.