Neighbourhood Housing Lead SW 7314

We build homes for sale or rent across the country; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading housing association seeks a Neighbourhood Housing Lead for South West London. In this role, you will support the Housing Management team to provide excellent service while improving resident satisfaction. You will manage relationships with around 500–600 homes and must demonstrate strong communication, problem-solving skills, and a commitment to resident care. This full-time position offers a hybrid working model and includes generous benefits such as an excellent pension plan and annual leave. Apply now to contribute to enhancing housing services.

Benefits

Excellent pension plan

28 days Annual Leave

Westfield Health Cash Plan

Qualifications

• Proven track record of building relationships with people.
• Ability to communicate well with colleagues and residents.
• Valid license and access to a car for work use.

Responsibilities

• Support the Housing Management team to ensure consistent service.
• Improve resident satisfaction and trust.
• Manage relationships with approximately 500–600 homes.

Skills

Relationship building

Communication

Problem-solving

Time management

Stakeholder management

Job description

Title : Neighbourhood Housing Lead South West London

Contract Type : Permanent Full Time - 35 hours

Salary : 35951 per annum to 39531 per annum (London weighted salary) dependant on experience plus 1300 ECU allowance*

Reporting Office : Morden Road CR4 4DA

Working Location : Garratt Lane office and South West London changing to Morden Road CR4 4DA (office due to open later this year)

Patchlocations (confirmed on appointment)

Persona : Agile Worker : 20% - 40% of contractual hours to be worked from reporting office / working location (hybrid working)

Working Pattern : Monday to Friday 09:00 17:00

Closing Date : 5th December 2025 - 23:00

Interview Dates Interview will take place on a date to be confirmed please note if these are in person you will need to attend the Morden Road office - CR4 4DA.

Benefits include : Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

• Previous Applicants May Not Apply * - (if prior applications were regretted within 12 weeks)

Role Profile - Neighbourhood Housing

Join our South West London Team at L&Q

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents This is an exciting opportunity for anyone who is a customer-focused team player.

If this sounds like you we would love for you to apply!

Your impact in the role as the Neighbourhood Housing Lead youll be responsible for the following :

• Supporting the Housing Management team to deliver a reliable repeatable and consistent service for residents.
• You will be key to improving resident satisfaction building trust and making sure that residents have a home that theyre happy in.
• Youll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 600 homes.

What youll bring :

• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• Youll be able to problem solve and will pride yourself on your grit and determination. Youll have a can-do attitude and be motivated by keeping promises to residents.
• Youll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• Youll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
• Have demonstrable experience in a similar role.
• Have a valid license and access to a car for work use.

Our customers are the most important part of our business and as a member of the Housing Management team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

About L&Q

We’re one of the UKs leading housing associations and developers. We were founded on a simple belief : high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click hereto read more.

We want to be a sustainable business we recognise the responsibility we hold as one of the UKs largest housing associations.

Click hereto find out more about L&Q and why you should join us!

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

Key Skills: Arabic Speaking, Marketing & Promotions, Access Control System, Apache Tomcat, BI, Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1