NDORS Customer Service Technician - Police Staff

Nottinghamshire Police; Mansfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local law enforcement agency is seeking a motivated individual to assist in delivering Driver Improvement and Speed Awareness courses. The successful candidate will support clients in booking courses and resolving attendance issues, requiring excellent communication skills and a keen eye for detail. This role is pivotal in enhancing client experiences and ensuring effective course delivery. Flexibility to work from home is essential.

Qualifications

• Must have resided in the UK for at least the last 3 years.
• Experience in customer service or client relations is beneficial.

Responsibilities

• Assist clients in booking and attending Driver Improvement courses.
• Take payments over the phone and manage client information correctly.
• Liaise with trainers to enhance client experiences.

Skills

Excellent communication skills

Attention to detail

Flexibility

Initiative

Tools

IT systems

Job description

Job description

Main Purpose of Role

Safer Roads for Nottinghamshire provide Driver Improvement / Speed Awareness Courses on behalf of the National Driver Offender Re‑Education Scheme (NDORS) run by the UK Road Offender Education (UKROEd) governing body.

The courses are offered by Police Forces as an alternative to prosecution to eligible drivers and courses have been proven to be effective at long term driver behavioural change, with practically 100% of our clients giving positive feedback at the end of courses. We offer both classroom‑based courses at a number of local locations as well as on‑line courses so as to offer the widest variety of venues to clients.

Offering Driver Improvement and Speed Awareness Courses as a course provider demonstrates Nottinghamshire Police’s commitment to Road Safety through trying to reduce those who are killed and seriously injured on our roads and stop the very human tragedy that occurs from such collisions.

The post holder is pivotal in the successful delivery of courses through assisting clients booking courses over the telephone, assisting clients who are struggling to attend a course, or struggling to log onto an on‑line course. The post holder will require excellent communication skills, and the ability to be flexible and make decisions and use their own initiative to assist clients and liaise with trainers to maximise the clients experience. The post holder will also be required to be prepared to work from home or other locations as part of the departments business continuity plan if their base location becomes unusable.

The post holder will utilise several IT systems, and this will include taking payment over the phone for courses and entering details correctly into the systems, thus a keen eye for detail is also required.

Key Skills & Experience Required

For a full list of key skills and experience required to undertake this role, please refer to the Personal Specification section in the Job Description.

For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. However, an agreement has been made whereby all tenure and length of service will be honoured.

When applying, please complete the information on the next few screens.

The attached Job Description provides further details about the role.

When applying, refer to the person specification to evidence how you demonstrate your suitability for the role, ensuring the four areas have been considered.

You can also attach a supporting statement of no more than 2000 words referring to the person specification to evidence how you demonstrate your suitability for the role, along with your CV.

IMPORTANT INFORMATION:

Vetting Level –Recruitment– you must have resided in the UK for at least the last 3 years

For further information about the role please contact Stuart Gordon, on 311 7963. HR SUPPORT – Kiren Akhtar on 310 6331

All applicants will be subject to the Nottinghamshire Police Vetting Policy.

Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.

Reasonable adjustments will be considered at a later stage for candidates successfully shortlisted. Please be aware, this will not cause any detriment or impact to your application, our aim is to support you throughout the process.

Current Nottinghamshire Police staff only: Candidates currently at risk will be required to complete and attach the at‑risk pro‑forma document.