National Account Manager

Murray Uniforms Ltd; Coventry; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading uniform provider in Coventry is seeking an experienced Account Manager to enhance client relationships and drive growth. The successful candidate will proactively engage with clients, resolve queries, and collaborate with internal teams to innovate and deliver exceptional service. Ideal for someone with strong communication skills and a commercial mindset, this role offers the opportunity to impact both clients and your professional growth significantly.

Qualifications

• Strong relationship-building skills at all levels of client organizations.
• Commercially intelligent with a balance of client and business goals.
• Proactive communicator with energy and professionalism.

Responsibilities

• Own proactive communication across assigned accounts.
• Resolve escalated client queries quickly and effectively.
• Partner with internal teams to support product innovation.

Skills

Relationship building

Proactive communication

Commercial intelligence

Problem-solving

Client service orientation

Job description

About The Role

We're looking for an experienced Account Manager to join our team and play a key role in developing and growing long-term client relationships. Youll act as a trusted advisor to your portfolio, ensuring world-class service, identifying opportunities for growth, and collaborating with colleagues across the business to deliver measurable outcomes for clients and Murray Uniforms.

What You'll Be Doing

• Own proactive communication and actions across your assigned accounts.
• Resolve high-impact or escalated client queries with urgency and empathy.
• Partner with internal teams (Design, Supply Chain, Operations) to support product innovation and client delivery.
• Identify and develop opportunities for upsell, cross-sell, and referrals.
• Lead structured client reviews and provide meaningful performance insights.
• Monitor account performance, trends, and client updates to inform future activity.
• Support continuous improvement in client experience through feedback and collaboration.

What We\'re Looking For

• A strong relationship builder who can engage confidently at all levels of a client organisation.
• Commercially intelligent with the ability to balance client outcomes and business goals.
• A proactive communicator who brings energy, ownership, and professionalism to every interaction.
• Growth mindset adaptable, curious, and keen to seek out new opportunities for clients and for yourself.
• Values-driven and committed to delivering outstanding client service.

Why Join Us?

At Murray Uniforms, we live our values: We Make It Happen, Inherent Integrity, Legendary Service, and Learning to Work Smarter. Youll join a dynamic team where youll have the opportunity to make a real impact on clients while growing your own skills and career.