NARS Counter Manager - Fenwick, Newcastle (37.5 Hours)

SHISEIDO; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

NARS, une marque renommée en art du makeup, recherche un Counter Manager pour diriger une équipe dynamique à Fenwick, Newcastle. Vous jouerez un rôle clé en motivant votre équipe, optimisant l'engagement client, et augmentant les ventes. Profitez de nombreux bénéfices, y compris des jours de congé généreux et des opportunités de développement personnel au sein d'un réseau de marques dynamique.

Benefits

30 jours de congés, y compris jours fériés

Commission discrétionnaire généreuse

Régime de retraite avec contribution employeur de 5%

Allocation de produits et réduction de personnel

Congé parental amélioré

Assurance vie jusqu'à deux fois votre salaire

Primes de recommandation pour les employés

Accès au Retail Trust

Évaluations de performance et développement

Qualifications

• Expérience en gestion et service client.
• Compétences en vente et capacité à motiver une équipe.

Responsibilities

• Motiver et développer votre équipe de vente.
• Maximiser les opportunités de vente et renforcer la fidélité à la marque.
• Collaborer pour développer des plans d'affaires et atteindre les KPIs.

Skills

Leadership

Service client

Vente

Job description

ABOUT SHISEIDO

Our mission: Beauty Innovations for a Better World

Founded in 1872 in Japan, Shiseido Group is among the Top 5 leading cosmetics companies worldwide, inspiring a life of beauty and culture. Operating in 120 countries with 42,000 employees from 70 nationalities, Shiseido offers a diverse portfolio of Skincare, Makeup, and Fragrance brands, with a projected turnover exceeding £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido is committed to creating high-quality, safe, and innovative cosmetics that resonate globally, aligned with our mission: Beauty Innovations for a Better World. Notably, Shiseido is the most awarded company for innovation, with a record 26 FSCC Awards.

Shiseido UK & Ireland plays a pivotal role in the EMEA region, leading digital initiatives and continuously redefining its retail presence in this dynamic market.

Our strategic focus includes:

1. Leveraging our unique portfolio across all categories
2. Capturing new retail opportunities with agility
3. Making customer-driven decisions
4. Creating a great workplace in beauty

Our strengths include Make-up, led by NARS, the No 8 brand in the UK, and rapidly expanding Skincare, highlighted by launches like Clé de Peau Beauté and Drunk Elephant. In 2023, we plan to introduce ULE, a sustainable skincare brand, and expand Gallinée, acquired in 2022, focusing on the skin microbiome. Our fragrance portfolio includes brands like Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig & Voltaire, and Serge Lutens.

Our clients encompass high-street retailers, online platforms, and boutiques, including four physical stores and three e-commerce sites.

MISSION

NARS inspires self-expression, creativity, and artistry—bringing high fashion and forward-thinking to beauty. As a Counter Manager, you will embody this vision, leading your team with confidence, passion for artistry, and excellent customer service. You will manage business operations, coach your team, and foster brand loyalty both in-store and externally.

Joining NARS offers innovative training, product discounts, and the opportunity to grow within a vibrant brand network, emphasizing personal development and teamwork.

MAIN RESPONSIBILITIES

You will motivate and develop your team, enhance customer engagement, and maximize sales opportunities. Your leadership will foster strong connections with customers through brand storytelling and high-performance products. You will be responsible for driving your business, building external partnerships, and maintaining brand loyalty. You will collaborate with your Area Manager, Education, and HR to develop business plans and achieve KPIs. Your role is to positively impact clients' self-perception through your actions and communication.

Benefits include:

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme with 5% employer contribution
• Product allocation and staff discount
• Enhanced parental leave
• Life assurance up to twice your salary
• Employee referral bonuses
• Access to Retail Trust
• Performance and development reviews

Position Details

Reference Number: 15677

Location: Fenwick, Newcastle

Contract: Permanent, 37.5 hours/week over 5 days

ABOUT NARS

Founded in 1994 in New York by François NARS, NARS Cosmetics is a leading makeup artistry brand renowned for innovation and creativity.

The benefits listed above are also applicable to this role.