Multilingual Customer Success Expert – Fintech (Hybrid)

Sitel; Kingston; Hybrid; GBP 30,000; Full time

Job summary

A global customer experience leader in Kingston is seeking a Customer Success Expert to provide software and sales support for accountants using a leading accounting software. You will ensure outstanding customer experiences while communicating in English and another language. This permanent, full-time position offers a salary of up to £30,000 per annum with benefits including a hybrid working model. An environment that fosters growth and a great work-life balance is also promised.

Benefits

Salary advance scheme

Employee rewards platform

Hybrid working opportunities

Fully paid training

Qualifications

• Fluency in English and one additional language (Italian, Spanish, French, or German).
• Natural enthusiasm for customer experience.
• Ability to resolve customer issues quickly.

Responsibilities

• Provide software and sales support for a leading accounting software.
• Deliver outstanding customer experience and empower users.
• Become an ambassador for the client’s platform.

Skills

Customer-Obsessed

Growth-Oriented

Excellent Communicator

Active Listener

Problem Solver

Adaptability

Team Player

Job description

A global customer experience leader in Kingston is seeking a Customer Success Expert to provide software and sales support for accountants using a leading accounting software. You will ensure outstanding customer experiences while communicating in English and another language. This permanent, full-time position offers a salary of up to £30,000 per annum with benefits including a hybrid working model. An environment that fosters growth and a great work-life balance is also promised.