Move Manager

Red Recruits; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Removals and Storage firm in Hertfordshire seeks a Move Manager to coordinate corporate customer services. The ideal candidate will excel in customer communication, manage operational processes, and ensure service quality aligned with KPIs. If you have a proactive attitude and strong organizational skills, we welcome your application. Competitive compensation and career development opportunities are offered.

Qualifications

• Strong customer service background.
• Adaptability to various tasks.
• Reliable and punctual.

Responsibilities

• Manage door-to-door services.
• Provide customer service aligned with KPIs.
• Liaise with agent networks and suppliers.
• Handle financial and operational processes.
• Assist in developing account relationships.

Skills

Exceptional communication skills

Excellent customer service skills

Proactive attitude

Proficiency in Microsoft Office

Team player

Job description

Red Recruit Global is excited to collaborate with an award-winning Removals and Storage firm. We are currently seeking a dynamic Move Manager to service their corporate customers from their branch in Hertfordshire. This position would suit someone with a strong customer service background.

A typical day as a Move Manager involves coordinating the smooth shipment of corporate clients' goods, meeting agreements, and maintaining high standards of customer service. Responsibilities include advising corporate customers, monitoring consignment tracking worldwide, and communicating with internal departments, sister companies, and service suppliers.

We are keen to speak to Customer Services professionals who are proactive, motivated, organized, and capable of working under pressure and meeting deadlines.

Primary responsibilities include:

• Managing complete door-to-door services.
• Providing comprehensive customer service aligned with KPIs and contractual requirements.
• Liaising with agent networks, service suppliers, and internal departments for operational needs.
• Handling financial and operational processes through our centralized system.
• Managing financial aspects of each file according to contracted rates and specifications.
• Assisting the Team Leader in developing account relationships and onboarding new departments.
• Undertaking additional duties as required.

Skills, Knowledge & Experience:

• Exceptional communication skills, both written and verbal.
• A proactive and optimistic attitude.
• Excellent customer service skills and telephone manner.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Adaptability to various tasks and being a strong team player.
• Well-presented, reliable, and punctual.
• Industry experience is advantageous but not essential.

If you possess the qualities and skills for this role, we look forward to receiving your application.

Contact us today:

[e-mail]

01376 503567

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