Motor Insurance Complaint Handlers

BDO; Shrewsbury; Remote; GBP 30,000 - 40,000; Part time

Job summary

A leading financial services firm is seeking an experienced professional to handle end-to-end Motor Insurance Complaints. This fully remote role requires at least 3 years of experience, strong communication skills, and a confident manner when dealing with customers. You'll manage your caseload effectively and ensure prompt resolutions to complaints. If you are proactive and detail-oriented, we want to hear from you.

Qualifications

• At least 3 years of experience in Motor Insurance Complaints.
• Ability to take clear and concise notes during calls.
• Strong judgement for escalation of issues.

Responsibilities

• Speak with customers and own each complaint to resolution.
• Gather facts and review outcomes to arrange payments.
• Manage your caseload to hit targets.

Skills

Motor Insurance Complaints experience

Confident phone manner

Strong judgement on escalation

Proactive complaints handling

Job description

We're hiring experienced people to handle end to end Motor Insurance Complaints. This role is fully remote.

What you'll do

• Speak with customers by phone and own each complaint to resolution
• Gather facts, review outcomes, and arrange payments where needed
• Manage your caseload to hit targets
• Escalate concerns promptly and clearly
• Self-allocate new cases and keep work moving.

What you'll bring

• Motor Insurance Complaints (at least 3 years\' experience)
• Confident phone manner and taking of clear, concise notes
• Strong judgement on when to escalate issues
• Proven end-to-end complaints handling with a proactive approach.

Role type: Casual worker basis

If this sounds like you, send your CV and a short note on your motor complaints experience.