Motor Claims Crime Prevention Consultant

Allianz; Bournemouth; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading insurance company in the UK is seeking a dedicated individual for a full-time hybrid role focused on investigating claims fraud. The position involves managing insurance claims, engaging with law enforcement, and ensuring customer satisfaction. Applicants should possess strong communication skills and a proactive approach to customer service. The role offers a competitive salary, flexibility in working hours, and a range of employee benefits that promote work-life balance and inclusivity.

Benefits

Flexible buy/sell holiday options

Annual performance-related bonus

Contributory pension scheme

Discounts on insurance products

Volunteering days

Qualifications

• Demonstrated understanding of the claims and underwriting processes.
• Basic understanding of principles of insurance and fraud.

Responsibilities

• Investigate and manage insurance claims fraud.
• Compile intelligence searches for decision making.
• Engage with other departments for technical support.
• Negotiate settlements with policyholders and third parties.

Skills

Understanding of Motor Claims Liability

Positive and proactive customer approach

Awareness of Data Protection Act

Experience negotiating with solicitors

Basic understanding of investigation principles

Good communication skills

Job description

Location and Salary

This is a full-time hybrid role with flexibility on office location at either our Leeds, Bournemouth, or Chelmsford offices. We require you to be within a 60‑minute commute of your nearest Allianz office. We offer flexibility, and specific arrangements can be discussed during the interview process.

Pay: Circa £32,000, dependent on skills and experience.

Role Description

• Prevent, investigate and detect insurance claims fraud through the proactive management case portfolio’s, providing business referral support and working with external bodies such as the Insurance Fraud Bureau and other law enforcement agencies.
• Responsibility for the decision making in respect of the retention of referrals from internal and external sources to the Claims Crime Prevention Teams, returning genuine claims urgently with constructive feedback.
• To compile mandatory intelligence searches and more advanced ad hoc searchers as required to aide decision whether to retain or return claim
• To engage with other departments support relationships and provide technical support
• Ability to carry out appropriate Intel searches to ascertain is the claim is genuine or potentially fraudulent. This involves working across all systems and databases and evaluation of this data.
• Tohave a basic understanding of the different types of fraud scenarios and determining appropriate investigations to resolve suspicions of fraudulent activity
• To effectively manage own development portfolio within individual authority or on referral where applicable, implementing a wide range of relevant investigative techniques including instruction of suppliers to maximise the identification and repudiation of fraud while minimising any adverse impact upon customer experience, financial spend and company reputation.
• Where a claim is deemed potentially fraudulent to capture and highlight relevant concerns and record this information accurately.
• To update and maintain the case management system database and any other fraud software applications as directed
• To identify potential linked and organised cases, as well as claims farming (KYO) refer these to a senior level.
• To identify and highlight specific fraud trends or companies to senior level
• To be responsible for complying with all internal, regulatory and statutory standards and controls, so that the requirements of the Group and regulatory bodies are met.
• Liaise with law enforcement and industry bodies. On referral
• Negotiate effectively with Policyholders & Third Parties to conclude settlement if appropriate
• To manage litigation and ensure cases are progressed in a effective, timely and cost effective manner with approval and referral to mentor or senior
• To manage all complaints and to be responsible for maintaining contact with our customer through the complaint procedure, including keeping the complaints database up to date with support from senior level
• To manage their own self development and contribute to their 1-2-1’s, team discussions, and continuous improvement programmes

Essential Skills

• Understanding of Motor Claims Liability
• To demonstrate a positive and proactive approach to the customer at all times during investigation keeping in line with TCF
• To understand and adherence to the Data Protection Act, including section 29 requests
• To be aware of and be able to demonstrate an understanding of claims and underwriting processes used across LV= Operations
• Experience of negotiating with solicitors.
• To have a basic understanding of principles of insurance, money laundering and POCA
• To have an awareness of personal injury claims, the MOJ/OIC process and required actions
• To have a basic understanding of investigation principles
• Understanding of Indemnity
• To have a basic knowledge of basic credit hire principles and fee structure
• To demonstrate good communication skills both over the telephone and face to face, at all levels
• To have a basic understanding of insurance case law relating to fraud.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

A discount up to 50% on a range of insurance products including car, home and pet

Retail discounts

Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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For any inquiries or to submit your application, please contact: Georgie Hill

Closing date: 19.01.2026

We reserve the right to close the advert early if we reach enough applications.

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