Mortgage Telephone Business Development Manager

Metro Bank Plc; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in London is seeking a Mortgage Telephone Business Development Manager. This role involves building strong relationships with mortgage intermediaries and providing exceptional service. The ideal candidate will have experience in banking, excellent knowledge of mortgage products, and strong communication skills. You will play a key role in developing business opportunities while ensuring compliance with regulations. This position offers a competitive salary, discretionary bonuses, and a range of employee benefits including generous holiday allowance and healthcare.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• Knowledge and experience in banking or financial services.
• Proven relationship and stakeholder management experience.
• Excellent mortgage product and policy knowledge.
• Up to date knowledge of compliance and mortgage regulation.
• Work experience in intermediary or direct mortgage roles.

Responsibilities

• Serve as the main contact for mortgage intermediaries.
• Build relationships and promote the mortgage proposition.
• Identify new opportunities and manage inbound enquiries.
• Provide an outstanding service to mortgage intermediaries.

Skills

Relationship management

Mortgage product knowledge

Excellent communication skills

Stakeholder management

Education

CeMAP qualification

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Our Mortgage Telephone Business Development Managers are the face and voice of Metro Bank for mortgage intermediaries, responsible for delivering AMAZING service
• Be a key point of contact for mortgage intermediaries, by building relationships while promoting our specialist proposition
• Proactively develop and support our intermediary partners - working alongside field‑based Business Development Managers
• Activities include identifying new opportunities, outbound calling and virtual presentations, whilst managing your intermediaries inbound new business enquiries and application updates
• Be passionate about providing an AMAZING and professional service to mortgage intermediaries, ensuring a full understanding of our mortgage proposition and our target market, within our SLAs
• Plan 2-3 weeks ahead, but reacting to changes in the market, new products, and specific business needs
• Understand the regulatory obligations of the intermediary mortgage channel and the wider mortgage and banking sector

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• You must have knowledge and experience gained within a previous role within banking or another financial services organisation
• You must have proven relationship and stakeholder management experience
• You must have excellent mortgage product and policy knowledge
• You must have up to date knowledge of compliance and Mortgage regulation
• You must have knowledge and work experience gained within a previous mortgage role within the intermediary or direct industry, or as a Telephone BDM/consultant in another organisation
• Excellent communication and presentation skills, with the ability to influence and the confidence to work independently
• Ideally CeMAP qualified
• Clearly passionate about developing your career within mortgages
• To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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