Mortgage Support Expert CeMAP qualified

Mojo Mortgages; Remote; GBP 28,000 - 31,000; Full time

Job summary

A prominent mortgage brokerage in the UK is seeking a Mortgage Support Expert to assist their team with complex mortgage inquiries and provide exceptional customer service. This full-time position offers a salary between £28,000 and £31,000 annually, 25 days of holiday, and unique benefits like work-from-anywhere days, professional development opportunities, and wellness programs.

Benefits

25 days holiday plus bank holidays

Work from anywhere for up to 22 days

In-role promotion opportunities

Wellness programme

Critical Illness cover

Enhanced parental & adoption pay

Qualifications

• Full CeMAP Qualification and experience as a whole of market broker.
• Ability to solve complex situations flexibly.
• Excellent organisational skills required.

Responsibilities

• Support Mortgage Experts with complex sourcing and advising customers.
• Assist customers when Mortgage Experts are unavailable.
• Ensure clear communication with customers throughout the mortgage process.

Skills

Full CeMAP Qualification

Problem solving

Customer experience

Organisational skills

Job description

Overview

Who are we? At Mojo Mortgages we are on a mission to become the largest and most disruptive mortgage broker in the UK. With the support from our family of brands, including Uswitch, Money, Confused, and Zoopla, we're scaling fast and taking the industry by storm. We're not just growing quickly, we're growing exponentially, growing from 50 to almost 250 in under 2 years. We're all about pushing the boundaries, doing mortgages differently, and delivering outstanding service that makes a real difference in people\'s lives. We\'re looking for talented and driven individuals to join our team and help us achieve our mission. If you\'re passionate about making a positive impact, love to innovate and want to be part of a dynamic and fast-paced team, we want to hear from you.

Department: Mortgage Support

Location: United Kingdom

Compensation: £28,000 - £31,000 / year

What happens when you join Mojo as a Mortgage Support Expert?

You will support our team of Mortgage Experts, using your problem solving skills to seek solutions for complex mortgage requests. You\'ll be supported by some of the easiest and slickest systems and technology in the market – and you\'ll even have a dedicated broker experience team purely there to make your role better!

Role responsibilities

• Working closely with our team of Mortgage Experts, you will be supporting them with complex sourcing, offering advice directly to customers and working closely with lenders to make sure customers get great advice
• You will use your technical expertise and mortgage knowledge to support the team with queries and helping them deliver good customer outcomes
• Supporting our team of Mortgage Experts - they can\'t work 24/7 so we need someone to help their customers when they are not online. This could be anything from answering a customer query, updating advice due to a change in circumstances, to packaging their cases
• You will need to offer mortgage advice to our customers on their whole of market mortgage options, using Mojo\’s unique in-house software. You will do this by assessing customers\' applications and issuing high-quality recommendations
• Make a point of efficiently keeping our customers fully informed throughout the process
• Support our customers\’ mortgage application and work alongside a brilliant team of case managers

What do we need from you?

• You need to have a Full CeMAP Qualification and whole of market broker experience
• You\'ll need to be able to understand and apply a flexible approach to help find solutions to complex situations
• Organisation - You\'ll be busy constantly and change happens a lot, so you\'ll need to be super organised, managing multiple cases from multiple brokers
• You\'ll provide a best-in-class customer experience, going over and above each time for your customers
• You will problem solve and provide feedback for any cases that weren’t quite right the first time, developing our Mortgage Expert team with their knowledge and understanding.

Job Benefits

This role has a full time £40,000 annual salary (this will be pro-rata to the hours chosen), 25 days holiday plus bank holidays and because that isn\'t enough you will also get an extra half day off for your birthday, full day off if you move house and 2 companywide close down days per year just to make the deal that little bit sweeter.

You’ll also benefit from:

• Work from anywhere in the world for up to 22 days per year
• In-role promotion opportunities rewarded with increased salary
• Sick pay and sick pay insurance
• Wellness programme from Able Futures
• Subsidised private medical insurance
• Critical Illness cover & Death in service
• Enhanced parental & adoption pay
• Compassionate leave
• Long service awards up to £3000
• Casual dress
• And more!