Mortgage Servicing: Customer Support Consultant (Remote)

TSB Bank; Remote; GBP 24,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant to assist mortgage customers with their queries. This fully remote role involves engaging with customers through calls, providing them with clear information and support while developing rapport. The ideal candidate will have strong customer engagement skills and a passion for helping others. The position offers a competitive salary of £24,000 and a comprehensive benefits package, including healthcare and pension contributions.

Benefits

Extra 9% salary for flexible benefits

Variable Pay Award based on performance

Pension contributions up to 13%

25 days holiday plus bank holidays

Private Healthcare

Qualifications

• Ability to build rapport with customers and listen actively.
• Friendly and helpful demeanor in customer interactions.
• Capability to provide clear information and advice without jargon.

Responsibilities

• Assist customers with mortgage queries via inbound and outbound calls.
• Engage with customers to ensure their banking needs are met.
• Support customers by simplifying their banking experience.

Skills

Customer engagement

Communication

Problem-solving

Teamwork

Job description

A leading financial institution is seeking a Customer Service Consultant to assist mortgage customers with their queries. This fully remote role involves engaging with customers through calls, providing them with clear information and support while developing rapport. The ideal candidate will have strong customer engagement skills and a passion for helping others. The position offers a competitive salary of £24,000 and a comprehensive benefits package, including healthcare and pension contributions.