Mortgage Arrears Navigator

Stellar Select Limited; Skipton, City Of London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency in Skipton seeks an Arrears and Litigation Specialist to support customers facing mortgage challenges. The ideal candidate has experience in collections and understands customer vulnerability. This role offers a salary of up to £33,000 and includes benefits such as private medical insurance and a pension scheme. Candidates will engage with clients, negotiate solutions, and work closely with solicitors to manage litigation processes.

Benefits

25 days holiday plus public holidays

Private medical insurance

Salary Sacrifice Pension matched up to 8%

Season Ticket Loans

Cycle to Work Scheme

Employee Assistance Programme (EAP)

Enhanced Maternity and Paternity

Wellbeing Days

Volunteering Days

Free Hot Drinks

Eye Care Vouchers

Relaxed Dress Code

Discounted Gym Membership

Qualifications

• Recent experience in a collections or customer support role.
• Comfortable handling income assessments and making recommendations.
• Strong understanding of customer vulnerability.

Responsibilities

• Delivering accurate processing of mortgage activities.
• Engaging with customers in arrears.
• Conducting affordability assessments.
• Negotiating sustainable solutions.

Skills

Customer support experience

Income and expenditure assessment

Sensitivity towards customer vulnerability

Clear communication

Attention to detail

Job description

A recruitment agency in Skipton seeks an Arrears and Litigation Specialist to support customers facing mortgage challenges. The ideal candidate has experience in collections and understands customer vulnerability. This role offers a salary of up to £33,000 and includes benefits such as private medical insurance and a pension scheme. Candidates will engage with clients, negotiate solutions, and work closely with solicitors to manage litigation processes.