Mortgage Advisor

The New Homes Group; Rotherham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property law firm in the UK is seeking a Team Manager to lead and inspire their team in Cardiff. You will manage workflows, ensure compliance with legal standards, and foster a positive professional environment. The ideal candidate has strong leadership and communication skills, coupled with a commitment to professional development and client care. This role offers competitive benefits and opportunities for flexible working.

Benefits

28 days holiday plus Bank Holidays

Workplace Pension Scheme

Opportunities for continued professional development

Qualifications

• Previous experience managing a conveyancing team is essential.
• Strong communicator, able to build relationships.
• A ‘can do’ attitude, flexibility, and ability to work both independently and as part of a team.
• High standards of client care, compliance, and attention to detail.

Responsibilities

• Manage, coach, and mentor your team, ensuring high performance.
• Oversee team workloads and ensure all tasks are completed within SLAs.
• Collaborate with internal stakeholders to build strong relationships.
• Conduct file audits, ensuring compliance with legal procedures.
• Address and resolve complaints promptly and professionally.
• Ensure ongoing training and development of your team.

Skills

Leadership Experience

Communication Skills

Professionalism & Initiative

Attention to Detail

Job description

Team Manager

Conveyancing Direct Property Lawyers are looking for a Team Manager to join our growing team in Cardiff.

This newly created position is designed to lead and inspire both our current and future graduates, ensuring the seamless delivery of high-quality legal services while supporting the broader business in achieving its goals.

Key Responsibilities

• Team Leadership: Manage, coach, and mentor your team, ensuring high performance and a positive working environment.
• Operational Excellence: Oversee team workloads, manage absence and holidays, and ensure that all tasks are completed within company SLAs. Monitor KPIs and MI to optimise team performance and revenue generation.
• Relationship Building: Collaborate with internal stakeholders and aligned estate agent subsidiaries to build strong, positive relationships and drive business growth.
• File Auditing & Risk Assessment: Conduct file audits, ensuring accuracy and compliance with legal procedures, AML, and client care standards. Lead problem-solving on complex cases and provide pragmatic legal advice.
• Complaint Handling & Continuous Improvement: Address and resolve any complaints promptly and professionally. Contribute to the continuous development of team practices and ensure high standards of client service.
• Professional Development: Ensure the ongoing training and development of your team, including CPD and compliance training. Lead by example with a positive attitude, professional work ethic, and commitment to the company’s values.

What We’re Looking For

• Leadership Experience: Previous experience managing a conveyancing team is essential, with excellent coaching, organisational, and problem-solving skills.
• Communication Skills: Strong communicator, able to build relationships and deliver effective performance management.
• Professionalism & Initiative: A ‘can do’ attitude, flexibility, and an ability to work both independently and as part of a team.
• Attention to Detail: High standards of client care, compliance, and attention to detail are key to success in this role.

What’s on Offer

• Benefits: 28 days holiday (plus Bank Holidays), enrolment in our Workplace Pension Scheme after 3 months, and more!
• Flexible Working: This will be discussed at interview.
• Professional Growth: Opportunities for continued professional development and support for external training.
• Collaborative Culture: Be part of a friendly, proactive team in a thriving business that values your input.

Conveyancing Direct Property Lawyers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.