Money Confidence Advisor - Customer Care Specialist

TSB Bank; High Wycombe; On-site; GBP 24,000 - 27,000; Part time

Job summary

A reputable bank based in High Wycombe is seeking a Customer Service Consultant to enhance clients' banking confidence through various interactions. This role involves responding to enquiries, providing personalized support, and educating customers about banking services. The best candidate will have exceptional people skills, a collaborative approach, and proficiency in digital banking solutions. This position offers a competitive salary with a robust benefits package, including additional cash allowances and pension contributions.

Benefits

Extra cash allowance

Variable Pay Award

Pension contributions

25 days holiday plus bank holidays

Private Healthcare

Qualifications

• Exceptional customer service skills, both in-person and digitally.
• Ability to understand customer needs and support them effectively.
• Strong communication skills and teamwork capabilities.

Responsibilities

• Help customers build their banking confidence through various channels.
• Respond to customer enquiries effectively and educate them on services.
• Build and deepen customer relationships to enhance satisfaction.

Skills

Customer service

Problem-solving

Team collaboration

Communication

Digital proficiency

Job description

A reputable bank based in High Wycombe is seeking a Customer Service Consultant to enhance clients' banking confidence through various interactions. This role involves responding to enquiries, providing personalized support, and educating customers about banking services. The best candidate will have exceptional people skills, a collaborative approach, and proficiency in digital banking solutions. This position offers a competitive salary with a robust benefits package, including additional cash allowances and pension contributions.