Mobile Retail Security & Customer Service Officer

OCS Group Limited; Sheffield; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A prominent facilities management company in the UK is seeking a Retail Area Support Officer to maintain security across multiple retail locations. In this role, you will deter theft, conduct patrols, and respond to incidents while providing excellent customer service. The ideal candidate will have a valid SIA Licence and strong observational and communication skills, with a proactive approach to safety. Flexibility to cover varied shifts is essential.

Qualifications

• Right to work in the UK.
• Proven ability to manage challenging situations professionally.
• Flexibility to work across multiple locations and varied shifts.

Responsibilities

• Maintain a strong visible security presence across retail locations.
• Conduct regular patrols to ensure safety and vigilance.
• Monitor CCTV to respond to suspicious activity.
• Respond promptly to alarms and incidents.
• Provide support to customers and staff when needed.

Skills

Strong observational skills

Excellent communication skills

Professional approach to safety

Ability to manage challenging situations

Education

Valid SIA Licence – Door Supervisor or Security Guarding

Job description

A prominent facilities management company in the UK is seeking a Retail Area Support Officer to maintain security across multiple retail locations. In this role, you will deter theft, conduct patrols, and respond to incidents while providing excellent customer service. The ideal candidate will have a valid SIA Licence and strong observational and communication skills, with a proactive approach to safety. Flexibility to cover varied shifts is essential.